Artificial Intelligence (AI) has gone from science fiction to a critical part of our everyday lives. Governments play the role of regulators but they are also consumers. How are governments using AI to enhance citizen engagement, decision-making, and better service delivery? How to ensure that public services powered by AI are accessible and beneficial to all citizens? Our host, Paola Galvez Callirgos, is joined in this episode by Dr. Carlos Santiso, head of the Digital, Innovative, and Open Government Division at the OECD. He has worked in over two dozen countries in various capacities in multilateral development banks, bilateral aid agencies, and policy think tanks. Dr. Santiso is committed to improving lives and social impact in emerging economies. In that sense, both discuss the role of the public sector as AI consumers, diving into innovation, transparency, and inclusion. Finally, Dr. Santiso reflects on an adequate way to achieve an agile and intelligent AI regulation to harness its benefits and address its challenges.  This episode is conceptualised by Paola Galvez Callirgos, and edited by Paul Austin. To keep up with our latest episodes, follow us on Instagram @oxfordpolicypod_.