In episode 65, Marissa Martino and Kathy Sdao talk about a necessary topic for pet parents and pet professionals: listening. Some questions that are addressed during the episode include: What are the three levels of listening? Why is silence so important? How could our own best intentions be getting in the way of truly listening? When should we educate -vs- empathize? Can we do both? Kathy Sdao, she/her, is the owner of Bright Spot Dog Training in Tacoma, WA. She is one of the original faculty members of the Karen Pryor Academy ClickerExpo. She has trained animal actors, written for The Clicker Journal and the Seattle Times, consulted with Guide Dogs for the Blind and with Susquehanna Service Dogs. Kathy has taught more than 300 seminars, workshops, conference presentations & webinars, enjoying these opportunities to share her passion for the incredible power of positive-reinforcement training, confirmed over decades of working with dozens of species.