Rebroadcast: Is customer service bad on purpose?

FromOn Point | Podcast

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Rebroadcast: Is customer service bad on purpose?

FromOn Point | Podcast

ratings:

Length:

47 minutes

Released:

May 9, 2023

Format:

Podcast episode

Description

Press one. Press two. Try to find a human, but you can’t. Welcome to the nightmare that is customer service.

Released:

May 9, 2023

Format:

Podcast episode

Titles in the series (29)

Go behind the headlines: From the economy and health care to politics and the environment – and so much more – On Point hosts Meghna Chakrabarti and David Folkenflik speak with newsmakers and real people about the issues that matter most. On Point is produced by WBUR for NPR.

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China’s divided memory of the Cultural Revolution: "3 Body Problem," a Netflix adaptation of the Chinese sci-fi novel by the same name, is causing controversy in China for its depiction of the Cultural Revolution. How do the Chinese people see this crucial period of their history? by On Point | Podcast
48 min listen
How to become a 'supercommunicator': As humans, we have conversations all the time. But research shows we actually aren’t very good at communicating. Journalist Charles Duhigg shows us not only how to become a communicator -- but a 'supercommunicator.' by On Point | Podcast
48 min listen
The Jackpod: How to steal an election: On Point news analyst Jack Beatty tells Meghna what he expects to see outside and inside polling stations in November 2024 by On Point | Podcast
29 min listen
How the 2024 U.S. presidential election could be stolen: There are several perfectly legal ways to steal a U.S. presidential election, according to election law expert Lawrence Lessig. Lessig says the U.S.’s election and legal systems are vulnerable – and need immediate correction. by On Point | Podcast
47 min listen
The high cost of the youth sports arms race: Youth sports are supposed to be about fun and team spirit. But now, kids are training year-round and joining expensive travel leagues earlier. It’s costing families, and kids too. by On Point | Podcast
47 min listen
Rebroadcast: The little-known virus behind a majority of nongenetic birth defects: One virus causes more birth defects in American babies than any other nongenetic disease – but most don’t know it exists. We hear a mother’s journey to understand her daughter’s diagnosis of congenital CMV. by On Point | Podcast
47 min listen
Democrats consider changing course on Israel support: President Biden told Israel the humanitarian situation in Gaza is unacceptable and an immediate ceasefire is essential. Meanwhile, U.S. weaponry continues to flow to Israel. Could Biden back up his tough talk and curtail military aid? by On Point | Podcast
47 min listen
A roadmap to better health for women: Physician Dr. Sharon Malone is on a mission to help women better manage their health in the American health care system. Her No. 1 tip from her book 'Grown Woman Talk' -- Be your best advocate. by On Point | Podcast
47 min listen
The Jackpod: How it looks to a Republican: On Point news analyst Jack Beatty reviews the evidence that former President Donald Trump’s multiple criminal prosecutions are politically motivated. by On Point | Podcast
33 min listen
The Jackpod: The haunting relevance of D-Day: On Point news analyst Jack Beatty recalls a 1984 speech by President Reagan outlining the importance of allies and collective security. by On Point | Podcast
32 min listen
How to move from languishing to flourishing: Languishing. That feeling of a lack of motivation or direction. Most people feel a sense of languishing at some point in their lives. So how do we move from languishing to flourishing? Sociologist Corey Keyes has spent his career trying to find the answer. by On Point | Podcast
48 min listen
Your data, the U.S. government and the 'new American surveillance state': Your exact location, what apps you use, the last thing you bought online. Your data is for sale – and the U.S. government is buying it. by On Point | Podcast
47 min listen
Battleground: How the outcome of the Ohio Senate race affects us all: The 2024 Ohio senate contest could determine the balance of power in of the U.S. senate. What’s at stake in Ohio? by On Point | Podcast
47 min listen
The ethical dilemma of involuntary mental health treatment: Several states have changed policy in recent years to make involuntary commitment easier for people with severe mental illnesses. But forced treatment still raises civil rights questions, with some saying it can harm patients. by On Point | Podcast
47 min listen
Should the U.S. ban menthol cigarettes?: More than 80% of Black smokers smoke menthol cigarettes. The FDA is now pushing to ban the products, saying it will prevent death and disease. by On Point | Podcast
47 min listen
How Dallas tackled violent crime: The city of Dallas reduced its overall violent crime by 30% compared to this time last year. Its mayor and police chief credit the so-called “hot spot policing.” by On Point | Podcast
47 min listen
The Jackpod: The company they keep: On Point new analyst Jack Beatty argues that Democrats are losing touch with working class voters. What could they do to change that? by On Point | Podcast
28 min listen
India’s high-stakes election: Elections in the world’s largest democracy are underway. Prime Minister Narendra Modi’s power is ascendant. But, like in other global democracies, so are concerns about religious nationalism and democratic decline. by On Point | Podcast
47 min listen
Roundtable: What do ordinary Israelis want from their leaders?: More than six months since the Hamas attack on Israel, dozens of Israelis are still held hostage, over 30,000 Palestinians have been killed in Gaza, and there’s no peace in sight. Israelis on the future of Israel. by On Point | Podcast
47 min listen
How former Supreme Court Justice Stephen Breyer 'reads the constitution': Textualism, which sees a legal system's original structure as immortal, is the dominating philosophy on the court today. But retired Supreme Court Justice Stephen Breyer argues pragmatism, which considers consequences of legal decisions, is the better mindset. by On Point | Podcast
48 min listen
The story behind 2022's secret Ukraine-Russia peace negotiations: The Russia-Ukraine war has lasted over two years. But just weeks after Russia's 2022 invasion, both sides came close to a settlement that could have ended the war and saved thousands of lives. What happened? by On Point | Podcast
47 min listen
Author Amy Tan's 'backyard bird chronicles': Celebrated author Amy Tan doesn’t just write best-selling novels. She’s a passionate birder, too. Her new book on birding describes the wonder she sees looking out her window. by On Point | Podcast
47 min listen
'The evidence was disappointingly poor': The full interview with Dr. Hilary Cass: In March, Britain’s National Health Service announced it will no longer routinely prescribe puberty blockers to gender questioning young people under the age of 18. In her first U.S. broadcast interview, pediatrician Dr. Hilary Cass explains the NHS's new approach to gender-affirming care. by On Point | Podcast
58 min listen
The Jackpod: The red hat: On Point news analyst Jack Beatty on the power of the MAGA red hat to forge an identity and spread a political message around the world. by On Point | Podcast
29 min listen
'A most tolerant little town': The forgotten story of desegregation in Clinton, Tennessee: Rebroadcast: In 1956, a federal judge ordered the town of Clinton, Tennessee to desegregate its high school. The unrest that followed tore the town apart. by On Point | Podcast
47 min listen
Rethinking how dyslexia is diagnosed: Dyslexia affects one in every 5 Americans. But only 2 million are diagnosed and receive the help they need. Why? by On Point | Podcast
47 min listen
Underground addiction care in Mexico — and its spread to the U.S.: Across Mexico, thousands of illegal rehab centers treat patients with drug addiction, often holding them against their will. Now, these "anexos" -- informal, underground treatment facilities -- are here in the United States. by On Point | Podcast
47 min listen
Is the U.S. a democracy?: For decades some conservative scholars and politicians have asserted the United States is a constitutional republic, not a democracy. So which one is it? by On Point | Podcast
48 min listen
'Cass Review' author: More 'caution' advised for gender-affirming care for youth: A groundbreaking review out of the UK finds “poor” or “low quality” evidence for using puberty blockers and hormones to help gender-distressed young people. Dr. Hilary Cass, who led that review, gives her first U.S. broadcast interview to On Point. by On Point | Podcast
48 min listen

More Episodes from On Point | Podcast

Skip carousel

'Cass Review' author: More 'caution' advised for gender-affirming care for youth: A groundbreaking review out of the UK finds “poor” or “low quality” evidence for using puberty blockers and hormones to help gender-distressed young people. Dr. Hilary Cass, who led that review, gives her first U.S. broadcast interview to On Point. by On Point | Podcast
48 min listen
'The evidence was disappointingly poor': The full interview with Dr. Hilary Cass: In March, Britain’s National Health Service announced it will no longer routinely prescribe puberty blockers to gender questioning young people under the age of 18. In her first U.S. broadcast interview, pediatrician Dr. Hilary Cass explains the NHS's new approach to gender-affirming care. by On Point | Podcast
58 min listen
Rethinking how dyslexia is diagnosed: Dyslexia affects one in every 5 Americans. But only 2 million are diagnosed and receive the help they need. Why? by On Point | Podcast
47 min listen
The story behind 2022's secret Ukraine-Russia peace negotiations: The Russia-Ukraine war has lasted over two years. But just weeks after Russia's 2022 invasion, both sides came close to a settlement that could have ended the war and saved thousands of lives. What happened? by On Point | Podcast
47 min listen
The Jackpod: The red hat: On Point news analyst Jack Beatty on the power of the MAGA red hat to forge an identity and spread a political message around the world. by On Point | Podcast
29 min listen
'A most tolerant little town': The forgotten story of desegregation in Clinton, Tennessee: Rebroadcast: In 1956, a federal judge ordered the town of Clinton, Tennessee to desegregate its high school. The unrest that followed tore the town apart. by On Point | Podcast
47 min listen
Is the U.S. a democracy?: For decades some conservative scholars and politicians have asserted the United States is a constitutional republic, not a democracy. So which one is it? by On Point | Podcast
48 min listen
Author Amy Tan's 'backyard bird chronicles': Celebrated author Amy Tan doesn’t just write best-selling novels. She’s a passionate birder, too. Her new book on birding describes the wonder she sees looking out her window. by On Point | Podcast
47 min listen
Roundtable: What do ordinary Israelis want from their leaders?: More than six months since the Hamas attack on Israel, dozens of Israelis are still held hostage, over 30,000 Palestinians have been killed in Gaza, and there’s no peace in sight. Israelis on the future of Israel. by On Point | Podcast
47 min listen
Underground addiction care in Mexico — and its spread to the U.S.: Across Mexico, thousands of illegal rehab centers treat patients with drug addiction, often holding them against their will. Now, these "anexos" -- informal, underground treatment facilities -- are here in the United States. by On Point | Podcast
47 min listen
Should the U.S. ban menthol cigarettes?: More than 80% of Black smokers smoke menthol cigarettes. The FDA is now pushing to ban the products, saying it will prevent death and disease. by On Point | Podcast
47 min listen
The Jackpod: The company they keep: On Point new analyst Jack Beatty argues that Democrats are losing touch with working class voters. What could they do to change that? by On Point | Podcast
28 min listen
How Dallas tackled violent crime: The city of Dallas reduced its overall violent crime by 30% compared to this time last year. Its mayor and police chief credit the so-called “hot spot policing.” by On Point | Podcast
47 min listen
How former Supreme Court Justice Stephen Breyer 'reads the constitution': Textualism, which sees a legal system's original structure as immortal, is the dominating philosophy on the court today. But retired Supreme Court Justice Stephen Breyer argues pragmatism, which considers consequences of legal decisions, is the better mindset. by On Point | Podcast
48 min listen
India’s high-stakes election: Elections in the world’s largest democracy are underway. Prime Minister Narendra Modi’s power is ascendant. But, like in other global democracies, so are concerns about religious nationalism and democratic decline. by On Point | Podcast
47 min listen
How to move from languishing to flourishing: Languishing. That feeling of a lack of motivation or direction. Most people feel a sense of languishing at some point in their lives. So how do we move from languishing to flourishing? Sociologist Corey Keyes has spent his career trying to find the answer. by On Point | Podcast
48 min listen
A roadmap to better health for women: Physician Dr. Sharon Malone is on a mission to help women better manage their health in the American health care system. Her No. 1 tip from her book 'Grown Woman Talk' -- Be your best advocate. by On Point | Podcast
47 min listen
The Jackpod: The haunting relevance of D-Day: On Point news analyst Jack Beatty recalls a 1984 speech by President Reagan outlining the importance of allies and collective security. by On Point | Podcast
32 min listen
Your data, the U.S. government and the 'new American surveillance state': Your exact location, what apps you use, the last thing you bought online. Your data is for sale – and the U.S. government is buying it. by On Point | Podcast
47 min listen
The ethical dilemma of involuntary mental health treatment: Several states have changed policy in recent years to make involuntary commitment easier for people with severe mental illnesses. But forced treatment still raises civil rights questions, with some saying it can harm patients. by On Point | Podcast
47 min listen
Battleground: How the outcome of the Ohio Senate race affects us all: The 2024 Ohio senate contest could determine the balance of power in of the U.S. senate. What’s at stake in Ohio? by On Point | Podcast
47 min listen
How the 2024 U.S. presidential election could be stolen: There are several perfectly legal ways to steal a U.S. presidential election, according to election law expert Lawrence Lessig. Lessig says the U.S.’s election and legal systems are vulnerable – and need immediate correction. by On Point | Podcast
47 min listen
The high cost of the youth sports arms race: Youth sports are supposed to be about fun and team spirit. But now, kids are training year-round and joining expensive travel leagues earlier. It’s costing families, and kids too. by On Point | Podcast
47 min listen
The Jackpod: How it looks to a Republican: On Point news analyst Jack Beatty reviews the evidence that former President Donald Trump’s multiple criminal prosecutions are politically motivated. by On Point | Podcast
33 min listen
Rebroadcast: The little-known virus behind a majority of nongenetic birth defects: One virus causes more birth defects in American babies than any other nongenetic disease – but most don’t know it exists. We hear a mother’s journey to understand her daughter’s diagnosis of congenital CMV. by On Point | Podcast
47 min listen
Democrats consider changing course on Israel support: President Biden told Israel the humanitarian situation in Gaza is unacceptable and an immediate ceasefire is essential. Meanwhile, U.S. weaponry continues to flow to Israel. Could Biden back up his tough talk and curtail military aid? by On Point | Podcast
47 min listen
China’s divided memory of the Cultural Revolution: "3 Body Problem," a Netflix adaptation of the Chinese sci-fi novel by the same name, is causing controversy in China for its depiction of the Cultural Revolution. How do the Chinese people see this crucial period of their history? by On Point | Podcast
48 min listen
How to become a 'supercommunicator': As humans, we have conversations all the time. But research shows we actually aren’t very good at communicating. Journalist Charles Duhigg shows us not only how to become a communicator -- but a 'supercommunicator.' by On Point | Podcast
48 min listen
The Jackpod: How to steal an election: On Point news analyst Jack Beatty tells Meghna what he expects to see outside and inside polling stations in November 2024 by On Point | Podcast
29 min listen

Discover this podcast and so much more

Rebroadcast: Is customer service bad on purpose?

Rebroadcast: Is customer service bad on purpose?

Description

Titles in the series (29)

More Episodes from On Point | Podcast