Possibly our most-useful episode ever. A listener asked: How do I remain cool when calling insurance companies?We called a veteran self-defense teacher— because self-defense means a lot more than hitting and kicking. It's about standing up for yourself in all kinds of difficult situations. Which means using your words.Lauren Taylor talks us through some of her top strategies, and how she used them this year in her own epic health-insurance fight.Send your stories and questions: https://armandalegshow.com/contact/ or call 724 ARM-N-LEGSupport us: During November and December 2020, your donation counts for DOUBLE, thanks to a campaign called NewsMatch. So cool. You can make a one-time donation OR make an ongoing monthly pledge. Here's the link: https://armandalegshow.com/support/ Hosted on Acast. See acast.com/privacy for more information.