In this episode of Cashflow Diary, host J Massey, speaks with a group of coaching clients about the importance of having a customer service manager to scale your short term real estate industry. The key to a successful short-term rental empire is to build a base of satisfied, loyal customers. But, as an entrepreneur, you must first know where your business starts and ends with a customer. During a recent call with coaching clients, we discussed the importance of hiring a dedicated customer service manager to ensure the business runs smoothly and efficiently.  Also in this episode: How to hire a customer service manager Having an onboarding system for your customer Working with clients from diverse backgrounds Apps that can help manage your short term real estate empire Subscribe To The Show Apple Podcasts | Spotify | Youtube Connect with J. Massey and the Cashflow Diary™ Facebook | Instagram | LinkedIn | TikTok | Clubhouse Read the latest Cashflow Diary article: Cashflowdiary.com/blog About Cashflow Diary™  Jay Massey is a full-time Real Estate Investor, Entrepreneur, Popular Podcast Host, Author, Speaker, Coach & All-Around Problem Solver. Cashflow Diary is a short-term rental hospitality training company. We show people how to build their own short-term rental business (without needing to buy or own any property) so they can thrive financially. Heralded as the most advanced short-term rental training in the industry, Cashflow Diary enjoys creating content and communities that are solely focused on developing individuals into powerful business owners. Founded by J. Massey, Cashflow Diary exists to create short-term rental entrepreneurs. No matter your passion, he believes that running a hospitality business will change people’s lives…  Cashflow Diary is here to share all of it with you.