My cleaning client made me so mad; I am sparking! Have you ever had a customer who left you feeling angry and frustrated? Then you'll want to watch this episode of Ask a House Cleaner. In this show, host Angela Brown helps a new house cleaner navigate a tricky customer situation.  Follow along as Angela shares one of her personal policies and explains how it can be a powerful tool for maintaining a positive and professional demeanor.  You will learn how to respect your business and provide the best service possible to your customers. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review) *** I AM SPARKING CHAPTERS *** 0:00 - Meet Angela Brown, the House Cleaning Guru 1:20 - Will a new client tell you how to do your job? 1:57 - Will customers flip flop telling you who will pay you? 2:16 - Do you have a personal policy to not argue with idiots? 2:30 - What is crazy making? 2:59 - Is sparking the same as having a short fuse? 3:41 - Can sparking be a big tool? 3:55 - Should you walk away from a crazy situation? 4:21 - What could I say to a customer I don't want to work for? 5:21 - What do you say to yourself to avoid a bad situation? 6:27 - Can you take someone to small claims court to get money that's owed to you? 6:47 - What is the customer score card? 7:35 - What score does a customer need so you don't walk away? *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Customer Scorecard: https://savvycleaner.com/customer-scorecard/ The Customer Service Survival Kit: What to Say... - https://amzn.to/3K4JKLY The First Minute: How to Start Conversations That Get Results - https://amzn.to/3RXkJny The Service Culture Handbook: A Step-by-Step Guide... - https://amzn.to/3YJsuzR Crucial Conversations: Tools for Talking When Stakes Are High - https://amzn.to/3YLt9kl Delivering Happiness: A Path to Profits, Passion, and Purpose - https://amzn.to/3YrlwQp (When available, we use affiliate links and as Amazon Associates we earn a commission on qualifying purchases.) *** RATE THIS SHOW ***  https://sotellus.com/r/savvy-cleaner   *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://Instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedIn.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@AskAngelaBrown Store: https://amazon.com/shop/AngelaBrown *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** https://amzn.to/3jHk4GL *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***  Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:  Give: https://savvycleaner.com/scholarship-fund Apply - https://savvycleaner.com/scholarship-application *** SPONSORSHIPS & BRA