Take the extra step with each patient to each them on a personal level. Multiple staff members should be trained and cross-trained in customer service and billing. Keeping a positive mental outlook is a challenge. You must be the leader that your patients and staff can trust.    Email DrRasner@aol.com with any questions or comments you may have, as well as topics for discussion.   View the full video of this podcast on our YouTube channel: https://www.youtube.com/c/RasnerInstitute    Other places you can connect with Dr. Rasner:   On the web here https://rasnerinstitute.com/ On Facebook here https://www.facebook.com/RasnerInstitute/   and here https://www.facebook.com/DrRasner  On Instagram here https://www.instagram.com/stevenl.rasner/?hl=en  And on Twitter here https://twitter.com/RasnerInstitute  He also runs a Facebook group for dentists who wish to remain independent here Lionhearted: Clinicians Who Won't Quit.