How does the $800M+ Mistake from Southwest Airlines impact the rest of the industry and what can we learn from it?

Sources mentioned in this episode:

Gimlet / Journal Pod Episode (link)

ABC News Article - Link


Skift Article: (link)

Washington Post (link)


Industry News:

Tough Startup Stats - 2021 to 2022 (link)

Delta free wifi - (link)


Special announcements for Show Notes: 

HFM’s first Influencer Round Table: January 17th at 11:30am PST “Our Predictions for Hospitality in 2023”

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