Muddu Sudhakar is the founding CEO of Aisera an automation software company built around conversational AI technologies. He breaks down how the company began with internal helpdesk solutions and moved into other parts of the enterprise, including dev ops, contact center, and broader customer experience solutions. He stresses how all of Aisera solutions are focused on automating business processes.  Sudhakar is a former senior VP and GM at ServiceNow, Splunk, VMWare, and Pivotal. He was CEO at Caspida when the company was acquired by Splunk, where he assumed leadership for machine learning, AI, and analytics-based solutions. Sudhakar was also the CEO and founder of the big data startup Cetas, which was acquired by VMWare, and founded Sanera systems which was acquired by Brocade/McData. He began his career as an engineer at IBM and SGI and earned his PhD in computer science from UCLA.