Bad Customer Service and Tipping - The After Show

The After Show Discusses Customer Service: Today, The After Show talks about customer service. Is the customer always right? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe upstairs at Two Guys Smoke Shop i... by The Cigar Authority

21 min listen

Why is Merchandising Important for Cigars? - The After Show: On this episode we discuss merchandising. What is it and how does it affect the retailer and the consumer? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe upstairs... by The Cigar Authority

26 min listen

Bad Customer Service vs Bad Customers - The After Show: Are customers angrier than they used to be? Do they lack empathy for understaffed businesses? It seems that way lately. Can’t we all just relax and have a good cigar? The Cigar Authority is a member of the United Podcast Network and is recorded live in f... by The Cigar Authority

21 min listen

Would You Invest in a Cigar Business? - The After Show: Given the opportunity, would you invest in a cigar business? A cigar company is looking for investors. Why are they looking and is this a good opportunity? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a s... by The Cigar Authority

23 min listen

Why Are There Sell Outs in the Cigar Industry? - The After Show: Sometimes, cigar companies get sold. This often causes customers to get upset. We talk about the various reasons that owners may decide to sell their company. The Cigar Authority is a member of the United Podcast Network and is recorded live in front... by The Cigar Authority

26 min listen

Creating a Cigar Brand- The After Show: What are the steps you need to take to create a successful cigar brand? If you are creating a single line of cigars, what are the considerations for price, sizes, strength and packaging? The Cigar Authority is a member of the United Podcast Network a... by The Cigar Authority

18 min listen

How to Create the Best Home Cigar Lounge - The After Show: Today we have a question from a listener. What is needed to create the ultimate home cigar lounge? We talk about this and give some helpful suggestions. The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a ... by The Cigar Authority

22 min listen

Which Cigars Should I Buy Before the Price Goes Up? - The After Show: Today, we are talking about the cigar price increases coming in the New Year. What should you order before the prices go up? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Pod... by The Cigar Authority

27 min listen

Cigar Geeks: Good or Bad for a Brand? - The After Show: What is a harbinger customer? Are these the customers you want for your cigar brand? On today’s episode we look at whether some customers pick products that are destined for failure. The Cigar Authority is a member of the United Podcast Network and is re... by The Cigar Authority

26 min listen

What Are the Ideal Hours for a Cigar Store to Be Open? - The After Show: If it were up to you, what hours would you want a cigar shop to be open? What is the right thing for cigar shop owners? Is there some number of hours that makes the most sense for the business? The Cigar Authority is a member of the United Podcast Networ... by The Cigar Authority

27 min listen

How Are Cigars Priced? - The After Show: Did you ever wonder how the price is determined for your favorite cigars? A lot goes into pricing cigars. We cover the things that contribute to the price of cigars. The Cigar Authority is a member of the United Podcast Network and is recorded live i... by The Cigar Authority

29 min listen

Brand Loyalty - The After Show: What drives brand loyalty? Does price factor into it or is it something else? Why are consumers loyal to a brand? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe u... by The Cigar Authority

28 min listen

Should I Buy an Existing Cigar Shop? - The After Show: We talk about when it makes sense to buy an existing cigar shop instead of opening a new one. It’s critical to do very thorough due diligence. We also give a list of reasons why you might choose to purchase an existing shop. The Cigar Authority is a ... by The Cigar Authority

29 min listen

How to Do a Cigar Review - The After Show: The first cigars have gone out to The Cigar Authority reviewers. On todays after show, we talk about how to do a cigar review. What is the best way to approach a cigar review? The Cigar Authority is a member of the United Podcast Network and is recor... by The Cigar Authority

26 min listen

Consumer Rating Cigar System - The After Show: The Cigar Authority has enlisted the help of our listeners for cigar reviews. We have a group of listeners that are reviewing cigars. We need to come up with a better name than Cigar Rating Cigar System. Can you help us come up with something? The Ci... by The Cigar Authority

23 min listen

Choosing the Right Cigar for a Cigar Shop - The After Show: As a cigar shop owner, how do you decide which cigars you should bring into the shop? What goes into this decision? How do you make sure that what you choose to sell will succeed? The Cigar Authority is a member of the United Podcast Network and is recor... by The Cigar Authority

24 min listen

Cigar of the Month Clubs - The After Show: Cigar of the month clubs have been around since the 90’s. How do they all compare? Are some better than others? What is the purpose of The Cigar Authority Care Package? The Cigar Authority is a member of the United Podcast Network and is recorded live in... by The Cigar Authority

22 min listen

Which Cigars are Underrated? - The After Show: Today, on The After Show, we go through some cigars that we consider to be underrated. Why do we think they are worthy and what possible reasons are there that they are not more popular? The Cigar Authority is a member of the United Podcast Network a... by The Cigar Authority

23 min listen

Cigar Journal Trophy Awards - The After Show: Today, we talk about the Cigar Journal Trophy Awards. These are the people’s choice awards. Have you voted yet? Go to cigartrophy.com before it’s too late. We pick who we think is going to win. The Cigar Authority is a member of the United Podcast Networ... by The Cigar Authority

26 min listen

Which Cigar Would Each of Us Be? - The After Show: On this episode, we mostly do what one of our listeners suggested in an email. Each of us decided which cigar best represents the other members of the show. Did we manage to keep it positive? The Cigar Authority is a member of the United Podcast Network ... by The Cigar Authority

21 min listen

Cigar Shop Financing from a Banker’s Perspective- The After Show: Today, we have an email from an actual banker. Dave’s banker explains what Dave got right and wrong about the finances of opening a cigar shop or buying an existing one. The Cigar Authority is a member of the United Podcast Network and is recorded li... by The Cigar Authority

30 min listen

You Can’t Fight City Hall About Cigars - FALSE - The After Show: Today, we have an email from a listener who owns a cigar shop. City hall is trying to go smoke free in his town. We talk about what you can do to fight city hall on the cigar smoking issue. The Cigar Authority is a member of the United Podcast Networ... by The Cigar Authority

21 min listen

Which Cigars Should a Retailer Bring in? - The After Show: What should retailers be shopping for at the Premium Cigar Association (PCA)? It’s not necessarily just new cigars. What does Dave look at when he goes to the PCA? You need to bring in what your customers want. The Cigar Authority is a member of the Unit... by The Cigar Authority

23 min listen

Who Should Be a Guest on the Show? - The After Show: We drill down on question 20 from The Cigar Authority Survey. This question was not multiple choice, so we had a lot of different answers. Who are the guests that the listeners would like to see on The Cigar Authority? The Cigar Authority is a member of ... by The Cigar Authority

27 min listen

The Best Band in the Land - The After Show: What are the best cigar bands out there? What makes something a great cigar band? Which ones do each of us like and what do we come up with for a top 10? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a stu... by The Cigar Authority

22 min listen

How Do We Pick Contenders for Cigar of the Year? - The After Show: What goes into choosing the cigar of the year? How do the contenders get chosen? We give a behind the scenes look on today’s episode. The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at ... by The Cigar Authority

32 min listen

Custom Made Cigar Humidors - The After Show: Today, we’re talking about custom made humidors. Mr. Jonathan and Ed have them. How much do these cost and what’s involved? Should you get one for yourself? The Cigar Authority is a member of the United Podcast Network and is recorded live in front o... by The Cigar Authority

22 min listen

Help Wanted - The After Show: Cigar retailers are having a hard time finding new employees. Why is this happening, and is there any solution? The Cigar Authority is a member of the United Podcast Network and is recorded live in front of a studio audience at Studio 21 Podcast Cafe ups... by The Cigar Authority

25 min listen

How to Create the Ideal Cigar Shop- The After Show: Akjhil Kapacee joins from Regius Cigars joins us on The After Show. If money were no object, how would you go about creating the ideal cigar shop? The panel discusses what things an owner should be thinking about. The Cigar Authority is a member of the U... by The Cigar Authority

23 min listen

Why Do Manufacturers Create Limited Edition Cigars? - The After Show: On today’s episode, we explore why manufacturers create limited edition cigars. Why do manufacturers do this? Is this a good strategy or does it detract from the core lines? The Cigar Authority is a member of the United Podcast Network and is recorde... by The Cigar Authority

26 min listen

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Bad Customer Service and Tipping - The After Show

Bad Customer Service and Tipping - The After Show

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