Conversations are at the heart of everything we do: whether it's dealing with customers, managing team members or influencing our leaders. This week on The Good Practice Podcast, Sarah Harvey - author of Savvy Conversations - joins Ross G and Owen to discuss how thinking purposefully about our approach to conversations can lead to better outcomes. We discuss: Sarah's tools for approaching a conversation The difference between 'manipulation' and 'influence' The impact that an increase in digital communication has had on our relationships. Show notes Find out more about Sarah, and the book, at: savvyconversations.co.uk In What I Learned This Week, Ross recommended the Alt+D shortcut to quickly navigate to your browser window. Subscribe to the Podcast There are so many ways to subscribe to The Good Practice Podcast. Click your preference below and subscribe. Google Play Music iTunes Overcast Pocket Casts Podbean Spotify Stitcher TuneIn Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers on Twitter: Ross Garner @RossGarnerEW Owen Ferguson @OwenFerguson Sarah Harvey @SavvySarahSPM You can follow Emerald Works on Twitter @Emerald_Works and LinkedIn.