One in five consumers in the EU say that they had a reason to complain in the last 12 months, a number which has remained largely unchanged since 2008. Since 2014, efforts have been made in a number of areas, including stronger cross-border cooperation between national authorities in charge of consumer protection and market surveillance. Notably, in April 2018, the Commission proposed a ‘new deal for consumers' to enable representative legal actions for the protection of the collective interests of consumers and to modernise the EU consumer protection rules. Sector-specific efforts included eliminating roaming charges across the EU in 2017, legislation aimed at facilitating consumer participation in the digital single market, reforms on the rules on privacy and data protection, enhancing the rights of energy consumers and passengers and efforts to address the dual quality of branded food products.https://www.europarl.europa.eu/thinktank/en/document.html?reference=EPRS_BRI(2019)633141
Source: © European Union - EP