24 min listen
Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby
Bonus Episode: Winning Customers On Quality With United Airlines CEO Scott Kirby
ratings:
Length:
35 minutes
Released:
Nov 20, 2021
Format:
Podcast episode
Description
"We will win customers on quality,” Kirby said at the Skift Aviation Forumon November 17, 2021. And he had plenty of examples quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C.
Listen now for the full interview with Skift contributor Brian Sumers.
Read more coverage of the airlines industry at skift.com/airlines
Listen now for the full interview with Skift contributor Brian Sumers.
Read more coverage of the airlines industry at skift.com/airlines
Released:
Nov 20, 2021
Format:
Podcast episode
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