United Airlines has seen almost a twenty-fold increase in the number of complaints to the Department of Transportation at a time when 90% fewer passengers are flying. If you enjoy the podcast, I hope you’ll take a moment to leave us a rating. That helps us attract more listeners! We're joined this week by Richard Kerr from The Points Guy to talk about United's recent changes. This includes removing their partner award charts from their website, increasing the number of points required for most of those awards. Oh, and they also redefined part of the English language. If you have a suggestion for a future show find me on Twitter, Facebook or Instagram and let me know what you’d like to hear about! Hope you enjoy the show!