62 min listen
Complaints and feedback mechanisms: Making much-needed changes
Complaints and feedback mechanisms: Making much-needed changes
ratings:
Length:
124 minutes
Released:
Dec 8, 2021
Format:
Podcast episode
Description
It has long been recognized that affected people must play an active role in decisions that affect their lives. Yet recent evaluations show that this is an area where the humanitarian sector is still lagging behind. There are few examples of systems that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop.” Many are not handling reports of sexual exploitation, abuse, and harassment appropriately, risking dangerous breaches of confidentiality. This webinar will be looking at some of the existing good practices, and at plans to scale them up and strengthen complaints and feedback mechanisms. Read more and access resources at https://phap.org/7dec2021
Released:
Dec 8, 2021
Format:
Podcast episode
Titles in the series (100)
OLS HLP 14. Legal foundations for humanitarian access (with Elizabeth Holland): Main speaker: Elizabeth Holland, Consulting Expert on IHL, PHAP International humanitarian law (IHL) establishes a number of provisions designed to enhance protections for civilians in armed conflict. The provision of humanitarian assistance, and... by PHAP: Learning sessions and webinars