In this episode, Mary Juetten explains how to use key performance indicators (KPIs) to "start with the end in mind"—to set goals for your law firm and measure your progress (or lack of progress) towards those goals. Make goal-setting and KPIs a part of your planning for 2017 (and keep an eye on the front page for more tools from Mary to help you implement them).
Just a heads up: the recording did get a bit choppy. We cleaned it up as best we could, but there are a couple of places where we just had to leave it.
Mary Juetten co-founded the Evolve Law community of early legal tech adopters, and wrote Small Law Firm KPIs: How to Measure Your Way to Greater Profits. She also created Traklight business risk management software.