28 min listen
Ep. 34 Optimizing Communication in the Outpatient Setting with Dr. Bradley Block
FromBackTable ENT
ratings:
Length:
46 minutes
Released:
Oct 26, 2021
Format:
Podcast episode
Description
We talk with Dr. Bradley Block, creator and host of The Physician's Guide to Doctoring Podcast, about optimizing communication to improve workflow and for better patient care.
---
EARN CME
Reflect on how this Podcast applies to your day-to-day and earn AMA PRA Category 1 CMEs: https://earnc.me/YwJlgR
---
SHOW NOTES
In this episode, Dr. Bradley Block joins Dr. Gopi Shah and Dr. Ashley Agan to discuss tips for trust building and nonverbal communication with patients.
Dr. Block starts by sharing how he facilitates introductions at the beginning of a visit. He identifies himself as the doctor, and asks the patient about their preferred name and pronouns. Then, he acknowledges the patient’s discomfort and/or pain associated with their chief complaint. These patient-centered approaches help build trust and ensure the patient’s voice is being heard.
Nonverbal communication can also build trust. Dr. Block recommends moving computers to the side to ensure that they are not impeding communication. Additionally, patients will often mirror the physician’s level of engagement. One way to show engagement is to repeat the patient's words back to them.
Finally, we discuss methods of communication with disgruntled patients. For example, asking them to verbalize their specific concerns can make them feel seen and heard. Dr. Block emphasizes that in order to be effective, communication strategies must be consistent across all providers and staff in the clinic.
---
RESOURCES
Physician’s Guide to Doctoring (Dr. Block’s podcast): https://physiciansguidetodoctoring.com/
Dr. Block’s Twitter: @PhysiciansGuide
---
EARN CME
Reflect on how this Podcast applies to your day-to-day and earn AMA PRA Category 1 CMEs: https://earnc.me/YwJlgR
---
SHOW NOTES
In this episode, Dr. Bradley Block joins Dr. Gopi Shah and Dr. Ashley Agan to discuss tips for trust building and nonverbal communication with patients.
Dr. Block starts by sharing how he facilitates introductions at the beginning of a visit. He identifies himself as the doctor, and asks the patient about their preferred name and pronouns. Then, he acknowledges the patient’s discomfort and/or pain associated with their chief complaint. These patient-centered approaches help build trust and ensure the patient’s voice is being heard.
Nonverbal communication can also build trust. Dr. Block recommends moving computers to the side to ensure that they are not impeding communication. Additionally, patients will often mirror the physician’s level of engagement. One way to show engagement is to repeat the patient's words back to them.
Finally, we discuss methods of communication with disgruntled patients. For example, asking them to verbalize their specific concerns can make them feel seen and heard. Dr. Block emphasizes that in order to be effective, communication strategies must be consistent across all providers and staff in the clinic.
---
RESOURCES
Physician’s Guide to Doctoring (Dr. Block’s podcast): https://physiciansguidetodoctoring.com/
Dr. Block’s Twitter: @PhysiciansGuide
Released:
Oct 26, 2021
Format:
Podcast episode
Titles in the series (100)
Ep. 1 You Can't Pour From An Empty Cup- Wellness In ENT with Dr. Agan and Dr. Shah: In this episode, hosts Dr. Ashley Agan and Dr. Gopi Shah discuss the important topic of wellness, what it is, and how to incorporate it into our professional lives. by BackTable ENT