Let the knowledge transfer begin! And never stop - with confidence to go, go, go. On this episode, Chris and Mark chat with Sue Hanley (Microsoft MVP, information architect) and her customer, Carol Zollinger (IT Support Technician | Christian Children's Home of Ohio), about identifying problems, drilling in with questions, concerns, etc. to ultimately decide what tech will work, and most importantly: How the tech will be implemented by people, for people. Have a seat on the couch and listen to the wise words of Sue and how she collaborated to point Carol and her team in the right direction. Click here for this episode's corresponding blog post. Social and Info Links: Sue Hanley - Information architect & Microsoft MVP| Twitter | LinkedIn | Website | Blog Carol Zollinger - IT Support Technician | Twitter | LinkedIn | CCHO.org | @CCHOhio Mark Kashman |@mkashman [co-host] Chris McNulty |@cmcnulty2000 [co-host] SharePoint | @SharePoint | SharePoint community blog | Provide feedback Resources: Sue Hanley's governance questions: http://tiny.cc/M365GovQuestions Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.  Microsoft Tech Community Home Stay on top of Office 365 changes Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts Upcoming Events: Gartner Digital Workplace Summit (Jun.21-22; previously planned for in person in San Diego, CA, now being run virtually) Commsverse - Hybrid Work Conference (June.29-30.2022; Mercedes-Benz World, UK) Microsoft Inspire 2022 (Virtual) (July.19-20.2022) 365 EduCon - Dallas (Aug. 8-12, 2022) Microsoft Power Platform Conference (Sept.20-22.2022; Orlando, FL) European Cloud Summit (Sept.26-28; Mainz, GE) 365 EduCon - Chicago (Sept.26-30) Microsoft Lists workshop [On-demand] Follow The Intrazone at aka.ms/TheIntrazone