The most powerful word in business can solve so many problems. You can manage client expectations with the right word and the promises you make. Your cleaning word is backed by your satisfaction guarantee, so choose your words carefully. Be clear about the strongest word you use on your walkthrough. Today's Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CONTENTS OF THIS SHOW *** 0:00 - Intro - Meet Angela Brown The House Cleaning Guru 0:19 - An overwhelmed house cleaner calls into the show 0:45 - The most powerful word in business and when to use it 1:30 - The best #customerservice is knowing the services you provide 2:14 - What is the opportunity cost for adding services to your offer? 3:47 - The best way to serve your customers and your #cleaningbusiness 4:54 - Wanting the best for the customer sometimes means using the most powerful word 7:00 - The problem with overpricing your services to get out of a job *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Power Phone Scripts: 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales - https://amzn.to/3wZS2e6 Master of the Arts: Excel at Saying No: Change The Habit Of Pleasing, Overcome The Fear To Refuse, Gain Your Time And Respect, Say No Without Feeling Guilty, Grow Your Wealth And Success - https://amzn.to/3w3opst When I Say No, I Feel Guilty - https://amzn.to/3w4kxY6 Boundaries: When to Say Yes, How to Say No To Take Control of Your Life - https://amzn.to/34WYiY8 The Art Of Saying NO: How To Stand Your Ground, Reclaim Your Time And Energy, And Refuse To Be Taken For Granted (Without Feeling Guilty) - https://amzn.to/3w4kWd4 * These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an affiliate and Amazon Associate, I earn from qualifying purchases. Your support pays our production costs and helps raise awareness for cleaning in 191 languages. THANK YOU. *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with