This house cleaners amazing surprise could ruin her business, how is that possible? Sometimes in an effort to make clients happy, house cleaners can end up costing their business. Today we'll cover exactly why this happens and how to prevent it! Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CONTENTS OF THIS SHOW *** 0:00 - Intro - Meet Angela Brown The House Cleaning Guru 0:08 - A House cleaners amazing surprise starts out like this 0:50 - The expectations for the job were set before the job started 1:43 - Was the surprise a gift or failure to listen to instructions? 2:09 - The homeowner is impressed and rewards the above and beyond cleaning 2:49 - Here's what really happened to the house cleaners amazing surprise 3:11 - The expectations are not scalable nor profitable 3:58 - Today's surprise sets future expectations up for failure 4:52 - Going the second mile should not cost the company time and money. 5:48 - The risk of not following instructions 6:28 - Business profits are based on earnings not giving stuff away. *** PROMISED LINKS AND GOOD KARMA RESOURCES *** The Empowered Empath: A Simple Guide on Setting Boundaries - https://amzn.to/3xSx2r3 Boundaries: When to Say Yes, How to Say No To Take Control of Your Life - https://amzn.to/3b8kCBu Set Boundaries, Find Peace: A Guide to Reclaiming Yourself - https://amzn.to/2RAEINK Manage Your Day-to-Day: Build Your Routine, Find Your Focus, and Sharpen Your Creative Mind - https://amzn.to/3uq03rS Never Go Back: 10 Things You'll Never Do Again - https://amzn.to/33o6WhI These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU. *** MORE VIDEOS ON THIS TOPIC *** Live With Katherine - Setting Client Expectations - Katherine Lawrence: https://youtu.be/T6wqAvVvUPs How Do You Go The Extra Mile For A Customer? - Slyvia Henderson: https://youtu.be/UcO3-wR-lxk Establish Healthy Boundaries With Your Clients | Life Coach Certification - Brave Thinking Institute: https://youtu.be/FchQ_D_DFh8 How to Handle Clients with Unrealistic Expectations - The Massimo Group: https://youtu.be/9G-CjDlOF_Y *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHO IS ANGELA BROWN THE HOUSE CLEANING GURU? *** Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested