Aisha Harris talks to "Jake," a veteran manager for a fast-fashion retail chain in New York. He talks about the challenges of his job including interacting with young staff, angry customers, and shoplifters. Plus, Jake reveals how he uses what he's learned behind the counter when shopping for himself.
 
In a Slate Plus extra, find out if a store’s sales staff will really be honest with you when you ask how something you’re trying on looks. If you’re not a member, enjoy bonus segments and interview transcripts from Working, plus other great podcast exclusives. Start your two-week free trial at slate.com/workingplus.
 
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 Email: working@slate.com
 
Twitter: @craftingmystyle
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