The process of getting software delivered to an environment where users can interact with it requires many steps along the way. In some cases the journey can require a large number of interdependent workflows that need to be orchestrated across technical and organizational boundaries, making it difficult to know what the current status is. Faced with such a complex delivery workflow the engineers at Ericsson created a message based protocol and accompanying tooling to let the various actors in the process provide information about the events that happened across the different stages. In this episode Daniel Ståhl and Magnus Bäck explain how the Eiffel protocol allows you to build a tooling agnostic visibility layer for your software delivery process, letting you answer all of your questions about what is happening between writing a line of code and your users executing it.