Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast    Welcome to eBay for Business! This week we learn more about the new eBay finance program called eBay Seller Capital and Griff and Brian have a conversation with eBay sellers Craig Dawson, Shari Smith and Liz O’Kane about how they handle difficult customer situations.  To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com.  To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast)   00:01 - Intro 06:08 - eBay Seller Capital Explained 18:49 - Handling Difficult Customer Situations 47:55 - Q&A and Outro   New links for Ep 168 eBay Acquires Sneaker Con - https://www.ebayinc.com/stories/news/ebay-acquires-sneaker-con-authentication-business/ New Features For Promoted Listings Advanced - https://community.ebay.com/t5/Announcements/New-features-now-live-for-Promoted-Listings-Advanced-BETA/ba-p/32502921 eBay Seller Capital - https://pages.ebay.com/sellercapital/ Seller Community Podcast - https://listperfectly.com/podcast/     Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line  eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast