Robby speaks with Mark Downie, Program Manager at Microsoft. They discuss the benefits of frameworks and approaches to making your open source project accessible and welcoming to new contributors and users. Mark also shares how Visual Studio's workflow for navigating customer requirements and getting early feedback, along with an introduction to what a Program Manager role is responsible for on the Visual Studio team.Helpful LinksMark on TwitterMark's Blog[Book Recommendation] The Customer-Driven PlaybookSubscribe to Maintainable on:Apple PodcastsOvercastSpotifyOr search "Maintainable" wherever you stream your podcasts.