If appropriately harnessed, even the small ideas can lead to a big impact on the way we acquire, serve, and retain our customers. But how to keep those ideas coming, testing them, and operationalizing the ones that show promise timely? But, how to do so despite the constraints posed by significant disruptions like the pandemic? Guest 1: Miao Song Title: Global Chief Information Officer - Petcare, MARS Guest 2: Byron Clymer Title: Chief Information Officer, Lockton Companies For more details and related content: https://www.ciotalknetwork.com/from-small-ideas-to-big-impact