Abuse in the financial system impacts over 40% of the adult population, and CommBank is taking action. They studied 11 million transactions within the 3 months period, and found that 8,000 people have received abusive messages in the transaction description. Why would CommBank have an interest in customer vulnerability? Catherine Fitzpatrick has joined Roger Harris and Mary Freer for a fascinating discussion around financial toxicity, and what actions have been taken to combat abuse in the financial system.