This is Voicebot Podcast's fourth annual year-in-review episode. We discuss the year's top stories ranging from COVID, contact centers, and custom assistants to the voice AI shift to mobile and the convergence of chat and voice.  Our guests joining the discussion include Tobias Dengel (CEO of Willowtree), Brielle Nickoloff (Head of product at Botmock), and Sarah Andrew Wilson (Chief Content Officer of Matchbox.io). This is the first of three year-in-review episodes. Upcoming are Developer and European perspectives.