Nine out of 10 people who buy a new home report so-called 'snagging' issues according to a new survey seen by 5 live Investigates. The New Homes Review 2018 is an independent survey of 687 people who've bought new homes within the last year. Craig Wakeman and his partner Tracy Bickford bought their £325,000 three-bedroom dream home from developers Bovis in November 2016. The couple and their two daughters were eventually forced out of the property after 354 faults were discovered in a series of surveys. Two years since buying the house near Worcester, the family still aren't able to move back in. Mr Wakeman tells 5 live Investigates: "We're in a position where we own a house that we can't live in, that we can't sell, that's got that many faults in it you're always going to question whether of not the house is going to be right. We've asked Bovis homes to take the keys back and take the home off us but they've refused to do that."
Bovis has apologised to the family and says the company is 'completely focussed on putting right what has gone wrong.'