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Instructor of Communication for Western Illinois University, David Zanolla, returns to the SPDR to discuss more on his collegiate course on Walt Disney World and the key communications that are used in the resort.  J. Jeff Kober (President of Performance Journeys & CEO of  World Class Benchmarking) also returns to join Doug Barnes and Brent Young for discussion on the importance of communications in business practice.  Enjoy!

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Links:
Registration for Disney World Communication Culture
Podcast Awards
The Season Pass Facebook Page
David Zanolla’s Bio
Western Illinois University
Disney Dispatch
Performance Journeys
Disney At Work
Mouse Planet: J Kober
Lead With Your Customer
Wonderful World of Customer Service at Disney
Season Pass Closing Song - Wheels by Enuff Z’nuff on iTunes 

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© 2011 Season Pass Podcast