Jason and Alan are joined by Dr. Dawn Kulongowski, Dr. Melissa Zettler and coach/guru/rock star Suzanne Robinson to help manage conflicts in the dental office! Jason and Alan are both confirmed avoiders of conflict. So we brought in the "A-team" to help us understand how to manage it! All dentists offices have to deal with confrontations. Whether it's between patients and team members or within the dental team, humans are always humans! How can we be better at dealing with it? This Brain Trust will bring you a long way to understanding your strengths and weaknesses and most importantly help you learn to be a better leader! Links from the show: Practice with Honor (Suzanne's company) Nonviolent Communication The Dental Hacks Nation closed Facebook group has over 11,500 members! Head over there to interact with other Dental Hacks listeners, guests and Brain Trust members every day, all day! Remember...if you don't have any thing "dental" on your FB page, we might decline your membership request. So IM the group or email us at info@dentalhacks.com. Happy Birthday to us! Cosmedent has been supporting the Dental Hacks podcast for a whole year! For our gift, we want you to go buy a bunch of Cosmedent stuff and sign up for a bunch of classes at the CEE! Go check them out at www.cosmedent.com! Polishing composite just got a whole lot simpler. Also better. Magic Mix is a "pre-polish" from Bioclear that makes getting a rock star polish simpler than you ever thought possible. And Bioclear is offering an amazing deal to Dental Hacks listeners! Order one tub of Magic Mix pre polish and you'll receive a Diamond Wedge kit for FREE! Just let them know you're a Dental Hacks listener. Phone orders only...1-855-71-CLEAR!  Check it out at www.dentalhacks.com/magicmix. This offer is only valid until the end of July, so jump on it NOW! Go Hack Yourself:  Premier Solo diamonds Feed Me, Silicone Lube  If you have any questions or comments for us please drop us an email at info@dentalhacks.com or find us (and like us!) at www.facebook.com/dentalhacks. Or, if you prefer...give us a call at (866) 223-5257 and leave us a message. You might be played in the show! If you like us, why not leave us a review on iTunes? It helps us get found by like minded people and might even help us get into "What's Hot" in the iTunes store! Go to this link and let the world know about te DentalHacks! Finally, if you aren't an Apple person, consider reviewing us on Stitcher at: stitcher.com/podcast/the-dentalhacks-podcast! If you would like to support the podcast you can check out our Patreon page! Although the show will always remain free to download, our Patreon supporters get access to special bonus content including (at least) one extra podcast episode every months! Also be sure to check out the Dental Hacks swag store where you can find t-shirts, stickers coffee mugs and all sorts of other things that let the world know you're a part of the Hacks Nation!