The Root Collective sells comfortable, handmade shoes and accessories that create jobs for people who need them. Bethany Tran, founder of The Root Collective, knows how hard it can be to start up a business. “Most businesses fail in the first 18 months,” she says. “I think it’s less about money, and more about how much it’s going to rip your guts out.” Bethany knows something about perseverance. Five years ago, she started a business working with artisans in the poor neighborhood of Colonia La Limonada in Guatemala City. Starting out, she didn’t get it quite right. “When I first launched the business, I tried to do way too much way too soon,” she explains. “I launched with shoes, bags, scarves, jewelry... I was working in Guatemala and Africa.” It was a painful experience. The first 100 pairs of shoes she received did not meet her quality standards. She had to get on a flight and go to Guatemala to confront the artisans she was working with. “The first 18 months in business showed me the value of the advice I received early on: Do one thing and do it well. I ended up scaling back on the products we sold and stuck with shoes because that's what was working well for us.” She continues to persevere through challenges even today. “We have struggled through the challenges of working with small artisan workshops. We've had the same quality issues over and over. We've had to let go of relationships that couldn't grow. We've had an empty bank account. I've wanted to quit regularly. Setbacks are a part of growing a business, and I've learned so much about the value of perseverance. Remembering why you started, and why you're struggling through every day is so important to be able to get out of bed each morning and keep going.” Bethany shares the biggest insight from her business. “Hard is normal. Being able to perceiver through that, that’s how the world changes.” “Hard is normal. Being able to perceiver through that, that’s how the world changes.” Bethany Tran, @IHeartTRC A Heart for Service Bethany grew up in a lower-middle-class family in eastern Pennsylvania. “My parents instilled a strong Christian faith, where loving our neighbor was a key part of that,” she says. “I was very conscious of right and wrong from an early age. Ethics and morals were something that were instilled in me from birth. I equate my desire for justice in the world to that early sense that wrongs needed to be made right.” Around the time Bethany was 30 years old, she had what she calls “my second quarter-life crisis.” She was a successful marketing executive working on the 40th floor of a building in downtown Philadelphia. “I was miserable,” she admits. When a friend of hers moved to Guatemala to work in La Limonada, Bethany spontaneously volunteered to visit her. “I’m a person who has to sit and process things,” she says. “I’m a processor. I don’t make snap decisions. And the second she told me she was moving to Guatemala, I said, ‘I’m coming to visit.’ It was immediate. I was supposed to go.” This trip would change her “It was my first time to come face-to-face with extreme poverty,” she says. “When I made my first trip to La Limonada, I realized very quickly that the traditional model of focusing on education was only a part of the solution to poverty. You could educate a kid all day long, but if there was no job for them, nothing would change. The cycle of poverty continues over and over, from generation to generation, simply because if there's no job... the problem hasn't been solved.” She decided to create jobs by employing artisans and selling products online. She admits that she did not know what she was doing. “I had no background in product development, product design, international development, business administration, or cross-cultural differences. 97% of what I needed to know I learned through doing. It's still a struggle every day.” To fund her business, Bethany and her husband drained their savings account. “I have a very supportive husband who