Justin Rash, PharmD w/ the ASCP & host of SenioRx Radio interviews Jeannette Y. Jeannette Y. Wick, RPh, MBA, FASCP who write an amazing article called "Outside Looking In" 
Pharmacists who work in long-term care—or in any area of health care—are exposed to the health care system on a daily basis. While most of us recognize that the health care system has problems, especially at transitions of care, few of us appreciate fully how serious these problems can be. Certifying and accrediting agencies have encouraged health care providers to step out of their silos and work more collaboratively, and educators have emphasized understanding geriatric syndromes.
A description of a personal journey through the health system—for both the patient and the caregiver—with two older individuals, this narrative discusses how difficult it is for patients to understand what's happening around them. It also discusses the clinical inertia in addressing geriatric issues and offers suggestions to health care providers facing similar situations.
Original article here:
Outside Looking In: A Pharmacist's Personal Journey With Family Elders, Jeannette Y. Jeannette Y. Wick, RPh, MBA, FASCP
https://www.ncbi.nlm.nih.gov/pubmed/31155023