Created by chuck_buchan

CXM

Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior
Author
The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Author
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Author
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Author
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Author
The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
Author
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Author
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Author
PeopleShock: The Path to Profits When Customers Rule
Author
Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
Author
Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers
Author
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Author
Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business
Author
212° Service: The 10 Rules for Creating a Service Culture
Author
The Automatic Customer: Creating a Subscription Business in Any Industry
Author
Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
Author
How Will You Measure Your Life?
Author

CXM

Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business

People Love You: The Real Secret to Delivering Legendary Customer Experiences

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

PeopleShock: The Path to Profits When Customers Rule

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success

Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business

212° Service: The 10 Rules for Creating a Service Culture

The Automatic Customer: Creating a Subscription Business in Any Industry

Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

How Will You Measure Your Life?