Made in Crises

By Qaiser Abbas and Arif Anis

In Chinese, the character for the word crisis is made up of two symbols, , danger and opportunity. A crisis is an ultimate test a leader can endure as while it swiftly reveals a leader’s capabilities and strengths; it can also expose the underlying weak spots. The unpredictable, dramatic, and highly charged events surrounding a crisis can profoundly affect the people in an organisation and threaten its very existence. A crisis is a condition of instability in social, economic, political, or international affairs, leading to a decisive change. Most of us are ordinary people until a crisis finds us. It is an interesting study of how various crises inspired great leadership icons and how these symbols of prominence stirred a distinct set of events.
Crises bring with them opportunities for the leaders to stretch, embrace, and evolve new behaviors, solutions, and attitudes. Like every seriously committed business leaders of today, if you too are overwhelmed what the world experienced in 2020 in the form of Coronavirus pandemic and searching for a new growth trail for your company and have not yet traced out a trajectory towards it, this book is our gift to you. This ‘mother of crises,’ caused a series of unthinkable events; millions got infected in the first world, hundreds of thousands died in the most advanced clinical setting, thousands of billions were lost in the bloodbath in the stock market, capitalism embraced socialism, and nuclear-armed global economies shuddered like a house of cards in the face of the pandemic. And mighty leaders, business and political, crumbled like Icarus, the son of the master craftsman Daedalus, whose waxen wings melted when he flew too close to the sun.

• Language: English
• Publisher: Balboa Press
• Release date: Nov 29, 2020
• ISBN: 9781982256371

Qaiser Abbas

Qaiser Abbas Author of International Bestseller “Made In Crises” An Organizational Psychologist by education, Qaiser Abbas is a globally recognized, highly sought-after Leadership Coach known for helping top CEOs transform their leadership behaviors. Qaiser is the Founder of Possibilities Global, a trusted leadership development partner for many Fortune 500 companies, including PepsiCo, Unilever, Toyota, GE, Nestle, Total, Coca-Cola, Abbott, the US Embassy, Reckitt-Benckiser, Schlumberger, P&G, World Bank and DHL. Qaiser shot to fame with his blockbuster book ‘Tick Tick Dollar’ published by Hay House. His keynotes and books have touched the lives of millions around the globe. As one of the most respected names in Coach-Education, Qaiser originated the ‘DARE® Coaching Model’ and has helped over 500 senior executives earn coaching certification and run their successful coaching businesses in 40 countries. You may learn more about Qaiser Abbas at www.qaiserabbas.org  or reach out to him at [e-mail] 

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Copyright © 2020 Qaiser Abbas & Arif Anis.

All rights reserved. No part of this book may be used or reproduced by any means, graphic, electronic, or mechanical, including photocopying, recording, taping or by any information storage retrieval system without the written permission of the author except in the case of brief quotations embodied in critical articles and reviews.

Balboa Press

A Division of Hay House

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Bloomington, IN 47403

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Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

The authors of this book do not dispense medical advice or prescribe the use of any technique as a form of treatment for physical, emotional, or medical problems without the advice of a physician, either directly or indirectly. The intent of the author is only to offer information of a general nature to help you in your quest for emotional and spiritual well-being. In the event you use any of the information in this book for yourself, which is your constitutional right, the author and the publisher assume no responsibility for your actions.

Editorial Assistance: Sarosh Ahmad Anees

ISBN: 978-1-9822-5638-8 (sc)

ISBN: 978-1-9822-5636-4 (hc)

ISBN: 978-1-9822-5637-1 (e)

Library of Congress Control Number: 2020919650

Balboa Press rev. date: 11/25/2020

All authors proceeds will go to Possibilities

Foundation to educate underprivileged children

ADVANCE PRAISE &

ENDORSEMENTS

This book is a must-read. Qaiser and Arif share the

biggest success principles of the leaders, from Lincoln to

Shackleton and Arden, who managed to ride the waves in

tempestuous waters. The principal elegance of this book is

that the authors spent years working with the top CEOs

and managed to relate it to the biggest question of our time;

how to outlive coronavirus and grow in uncertain times.

Raymond Aaron, New York Times Top

Ten Bestselling Author, Canada

Made in Crisis will prepare you to become Relentless and

deliver superior service. Arif and Qaiser will help you master

the secrets of Success critical to your survival after COVID-19.

Everyone can be more successful. Learn from the masters.

John Tschohl, Customer Service Guru and author of 8 books

on Customer Service including his new book Relentless, USA

"A clever leadership assessment filled with valuable insights,

relatable stories, and role models. The book opens with two

Chinese symbols that make up the word crisis - danger and

opportunity. Abbas and Anis show us how something unexpected,

like a global pandemic, along with and few suggested tools, will

prepare leaders and take them from ordinary to extraordinary."

Vanessa O’Brien, Author, To The Greatest Heights,

Simon & Schuster (USA), Quercus (Worldwide).

Made in Crises is a book connected with the spirit of this

time. The coronavirus pandemic exposed deep fissures on

the fault lines of global leadership. The book analyses them

in-depth and brings us winners, and unexpectedly most of

them are women. We seem to be on a turning point of history,

and Arif and Qaiser have measured up to the challenge of

pointing toward the next frontiers in the crisis leadership.

Richard Hawkes, Chief Executive of The British Asian

Trust (in the patronage of the Prince of Wales), UK

Arif and Qaiser have put together a very wide-ranging and useful

guide to route through these unparalleled times. The challenges

can be tremendous, particularly when your personal livelihood

and possibly your life savings are on the line. Due to their

leadership development background, the authors condensed the

knowledge into very easily understood and applied processes.

This book will help any business owners to manage through

constantly changing markets, re-examine their strategies, and

redirect their efforts to achieve the highest possible rewards.

Veronica Tan, Co-Founder and Group General

Manager at Success Resources, Singapore

If there is one book you need to read on Crisis Leadership,

this is the one. Arif & Qaiser bring a wealth of global

experience in this gem of a book, that leaders and those

aspire to become leaders should use as a reference book.

Remarkable work full of wisdom that comes from experience.

Lidija M Rosati, Award Winning Author, Keynote

Speaker & Performance Strategist, UK

‘Made In Crises’ provides though-provoking insights into the new

business landscape. Entrepreneurs can take real value from the

priceless strategies and perspectives shared by Qaiser & Arif, and

better understand how to leverage opportunities out of crises.

Rick Lowe, Entrepreneur and Master of

the Guild of Entrepreneurs, UK

‘Made In Crises’ is a rare book of its kind with out of the

box insights on turning crises into opportunities. Rather

than the crises controlling the outcomes, the authors bring

the real element of the human factor in their work sharing

it with others, throughout their impeccable story.

James ‘’Jim’’ Lanas, Founder & CEO Team Player HR

Fantastic read, Qaiser and Arif share amazing biographical

insights that give you perspectives on how great leaders

have been created while everything is collapsing around

them. One of my new favorite books that tackles the

coronavirus pandemic, the biggest crisis of our time.

Alexandra Truta, Managing Director Authoritize. UK

The number of top names who are a part of this book

speaks for itself. If you are looking for insight11s and

clarity in these turbulent times, then this is your bible.

Full of wisdom, good pragmatic sense, and unexpected

gems, this book is one you will be referring back to for

years to come. Keep it close. You’ll be needing it!

Chris Day, Secretary World Memory Championships, UK

Arif and Qaiser take you on a voyage spanning the 300 years

of modern leadership that is full of bends and turns of history

and it’s relevant to leadership today and foundation for future

successful generations. This book certainly surprised and

inspired me in so many ways in these turbulent times.

Raymond Keene OBE, Grand Chessmaster, UK

The authors’ years of leadership mentoring is condensed

into this excellent five-tiered P.R.I.C.E. crisis

leadership framework. If you are looking for a plan to

manage the ‘unthinkable’, this is a must-read.

Kristiane Backer, CEO Baraka Consultants, UK

In a very timely manner, Arif and Qaiser have brought a

human touch to leadership in difficult times - and in a format

that can be assimilated quickly. Perhaps, we need this book

more than ever, when the whole world economic order has

crumbled with hundreds of millions bankrupted or out of

job and we are stepping into the unknown. Indeed, this is the

time we yearn for our men and women of crises. Particularly

loved the way how the writers accentuated the compassionate

and decisive female leadership during the pandemic.

Mirela Sula, CEO and the Founder of Global Woman

magazine and Global Woman Club, UK

Made In Crises is an indispensable guide to avoiding crises,

managing them successfully when they happen, and navigating

through them successfully when the courage is under fire.

This book ought to be at every C-level desk. The book is an

immaculate read, full of trenchant observations about corporate

behavior, so-called best practices from those who turned the tide

for their companies or countries while braving the turbulent times.

Judith Diment MBE, Rotary Representative

at The Commonwealth, UK

During the coronavirus pandemic, I was limited to my home

in Ukraine for 3-4 months and I started interviewing Joe

Vitale, Marshall Goldsmith, Allan Pease, Brian Tracy, Lisa

Winston, Marcia Wieder, John Tschohl and many others

including Arif Anis who shared about this amazing book.

I found the authors’ narrative so compelling. The language

is crisp and to the point. From stories to case studies, they

have packaged what really works when the sky falls.

Dr. Gennady Polansky, Executive Vice-President

of Global Operations at SimplyGrow, Ukraine

Perhaps the most important book for leaders of all types

coming out of the coronavirus crisis. Cutting edge insights

packaged in an actionable format. Wonderfully articulated

with key points summarized. The bonus material is

innovative, thought provoking and invaluable.

Andy Knott MBE, Charity CEO and UK

Chartered Manager of the Year 2012’, UK

Arif and Qaiser give a commonsense approach to problem

solving during real-life crisis scenarios. Their observations

are valid and practical. We all might wish that we never face

a crisis but unthinkable happens in the most battle ready

organizations. It is imperative staying afloat when a crisis strikes.

However, it takes lot of character and well rooted principles

to survive and even thrive during the times of crises. The

authors produced great case studies packed with key takeaways

which would benefit any leader looking for a survival kit.

Jorge Castaneda, PhD

I started reading this book and within pages found myself

immerse while nodding my head. The way Qaiser and

Arif have written is so engaging. The authors managed to

combine their thoughts succinctly with good focus on sharing

a practical framework that actually works. This book is an

essential read for anyone who wants to understand the current

crisis of leadership and wants to keep teams together and

motivated in the most stressful and uncertain circumstances.

Philip Lingard, Managing Director of Civiquo, Malta

Made in Crises is a book connected with the spirit of this

time. Coronavirus pandemic exposed deep fissures on the

fault lines of global leadership. The book analyses them in-

depth and brings us winners, and unexpectedly most of them

are women. We seem to be on a turning point of the history

and Arif and Qaiser have measured up to the challenge of

pointing toward the next frontiers in the crisis leadership.

Thomas Björge, Creator of Transformational

Attraction Method, Stockholm, Sweden

Made In Crises is an amazing book to understand the

chaos, let loose by the pandemic. I particularly loved how

the writers built up their thesis on the opportunities hidden

in each crisis we face and how it could help us find ground

after the turmoil and then thrive in tumultuous waters while

steering our ship to the destination. I loved the stories and

anecdotes, of the real men and women of iconic stature,

who managed to turn the tide in their industries and

disciplines while facing adversity. Qaiser & Arif produced an

impeccable survival kit for leaders of all types and sizes.

Ivona Ristich Acklam, Trauma Specialist

and Reiki Healer, London, UK

Made In Crises offers hope, and this is the biggest thing about this

book. It is hope in the times when the sky crashes on one’s head,

and nothing serves us more than an ability to keep breathing and

the hope to live out the catastrophe. Well done, Arif and Qaiser!

Bianca Madison-Vuleta, Oxford, UK, Lifestyle Medicine Expert

Made In Crises does not demonize crises. It presents a very

intriguing perspective that the whole universe is borne out

of a crisis (the Big Bang). So, it is not the crisis, but what

we do with it, that ultimately, makes a difference.

Buqe Pacarada Morina, TV Journalist, Producer and

Coach to Migrant Women, AlbTV UK, London UK

I loved the book and finished it in two sittings. Made In Crises

educates us, challenges us, makes us reflect and urges us to

change. It reveals that our crises are usually our own doings and

also presents us with a framework of how we can undo them.

Ana Smetanikova, International NLP Trainer and Author

of the Book Happy and Free Woman, Moscow, Russia

Made In Crisis reveals how Jeff Bezos makes 10 billion

dollars in a day when everything else was going down. It

uncovers how Eric Yuan makes Zoom a 10 billion dollars

plus company when the unthinkable happens in March

2020. Loved the incisiveness how Arif and Qaiser managed

to add this marvellous book to the leadership shelf.

Mirela Van Eijndhoven, CEO & Entrepreneur, Oxford, UK

This book is a treasure trove for leaders. I wonder why so little is

available on ‘crisis leadership’ while there are plenty of manuals

available on ‘crisis management’. Perhaps it is the challenge

that leadership is a dive in the unknown, but Arif and Qaiser

managed to provide us with a blueprint for the uncharted waters.

Ricardo Mendoza, Maximum Results and Behaviour Specialist

Authorised Tony Robbins Europe Speaker, Portugal

Holding my attention from cover to cover Made in Crises by

Arif Anis and Qaiser Abbas is a quick read book to keep forever.

Who is naïve enough to think they will never experience a crisis?

Like an artist paints a still-life picture that gives the viewer a

deeper insight into beauty, both of the authors highlight crisis

situations through accounts of real people and actual events for

the reader to extract a deeper wisdom and immaculate insights.

Ana Muhar Blanquart, Celebrated Journalist & Analyst, Croatia

To

Sarosh

&

Fariqleet

&

Hussain

CONTENTS

The Miracle of Crisis

Crisis Leadership

Responding to a Crisis

Connecting with People

The New Normal

Focus

Promise

What is a Promise?

Promise is your North Star

‘Cos, I have Promises to keep! Frost

Why is a Promise important?

Speech Act Theory

Promise-Based Leadership

What make a Good Promise?

Four essential of a Fruitful Conversation

Yes Sir, No Sir!

The Chemistry of Effective Promise

What Future do you Promise to Create?

Getting on the Top and doing Nothing

Leadership Lessons from the last 300 Years

I should be damned in Time!

Roosevelt’s call to Arms

We shall not Surrender!

I will be back!

When Life hits you in the Head with a Brick

With a Hand on my Heart, I Promise you that!

What we witnessed in the ‘Virtual War Rooms’?

From Crisis to Reaction to Reflection

Promise Guidelines:

Guideline #1 – Clarity

Guideline #2 – Positivity

Guideline #3 – Accountability

Guideline #4 – Stretchability

Guideline #5 – Traceability:

The Size of your Promise!

The Power of Promise

Promise in Motion:

Leadership Walk

Make a Commitment

Risk

Missing 100% of the Shots

A Bird’s First Flight:

Risk Doctor’s Uncertainty that Matters

No Root, No Fruit.

Sink the Boat Vs. Miss the Boat

It is a Make or Break

Unexpected Crises Demand Unusual Risks.

Get the Hell out of the Kitchen!

Fear of Failure

Downwards Risks Vs. Upwards Risks

No Pain – No Gain?

Living In a Post Trumpian World?

The Virgin’s Promise of Riding into Another Galaxy!

Musking into the Future

Gates Strikes Gold at Windows

Do or Die and Never Ask Why!

Who has been Swimming Naked?

This Crisis made me $13 Billion in a day, Only

What is the Internet?

Bezos’s Regret Minimization Framework

When you Don’t Do anything Wrong But Lose

Risk Identification Techniques:

Coronavirus - The End of Days

Action Formula

Action #1: Read the Situation with a Possibility Mindset

Action #2: Inspire Creative Solutions to your Situation

Action #3: See the Consequences in Advance

Action #4: Know your Complete Plan (Including Plan B)

Face your Fears

Taking Calculated Risks

Six as Model to Build Risk Attitude

Leadership Walk

Risk in Motion – Spacex

The Difference Between a Cook and a Chef?

I Have a Muskian Dream!

The South African Weirdo who Struck Gold!

The Broke Millionaire and the Worst Year of His Life

The Curse of the Back-View Mirror

Innovate

Change what your doing Does

Remodeling your Organization in Times of Crisis

Demystifying the Cycle of Innovation

Path #1: Active Experimentation

Path #2: Small Scale Testing

Path #3: Renovation

Based on what you Collect, Ask yourself the Following Questions:

Clarifying Myths Attached to Innovation

Only the Best is Good Enough

When Chaos Tears the Playbook

From Exploration to Survival – Adjusting the Sails

When the Other Fellow Blinked!

Innovation in Turbulent Times

A Giant is Born

The Parada Coffins and Lvmh Ventilators

Crisis, As a Father of Innovation

I Will See You, Online!

Stock