IBM Sametime 8.5.2 Administration Guide

By Gabriella Davis

The IBM Lotus Sametime 8.5.2 Administration Guide uses a practical, no-nonsense approach to give you the essential information you need. Using realistic scenarios, you learn how to configure and maintain your environment to meet your needs and take advantage of the flexibility offered in Sametime 8.5.2. If you are responsible for installing and administering Sametime 8.5.2, then this book is for you. If you’re completely new to Sametime administration, this book will serve as your roadmap. If you’re making the jump from a prior version of Sametime, then you’ll see how Sametime 8.5.2 differs and how you work with the new configuration. Even if you already have Sametime 8.5.2 up and running, this guide will answer those questions you may still have of why and how the various server components work.

• Language: English
• Publisher: Packt Publishing
• Release date: Nov 17, 2011
• ISBN: 9781849683050

Book preview

Table of Contents

IBM Sametime 8.5.2 Administration Guide

Credits

Foreword

About the Authors

Acknowledgement

About the Reviewers

www.PacktPub.com

Support files, eBooks, discount offers, and more

Why Subscribe?

Free Access for Packt account holders

Instant Updates on New Packt Books

Preface

What this book covers

What you need for this book

Who this book is for

Conventions

Reader feedback

Customer support

Errata

Piracy

Questions

1. Collaborate in Real Time: Introducing Sametime 8.5.2

What's new in Sametime 8.5.2

Sametime 8.5.2 server architecture

Sametime System Console

Sametime Community Server

Sametime Meeting Server

Sametime Proxy Server

Sametime Media Manager

Sametime TURN Server

Sametime Bandwidth Manager

Sametime server system requirements

Sametime 8.5.2 clients: Something for everyone!

The Sametime system offerings

Understanding Sametime licensing

Why install or upgrade to Sametime 8.5.2?

Flexibility

Example: Instant Messaging only with multiple servers

Example: A pilot install

Example: A small install with room for future growth

Example: A clustered install with multiple failover

Features

Integration

Summary

2. The Sametime 8.5.2 Servers—Up Close and Personal

Sametime Community Server

Installation requirements

Deployment scenarios

Sametime Systems Console Server

Installation requirements

Deployment scenarios

Sametime Classic Meeting Server

Installation requirements

Customization of the Sametime Meeting Center

Deployment scenarios

Sametime Meeting Server

Installation requirements

Customizing the Meeting Server

Deployment scenarios

Sametime Proxy Server

Installation requirements

Deployment scenarios

Sametime Media Manager Server

Installation requirements

Deployment scenarios

Sametime TURN Server

Installation requirements

Deployment scenarios

Sametime Bandwidth Manager Server

Installation requirements

Deployment scenarios

Operating system options

Summary

3. Telephony Integration: Working with Sametime Telephony

Unified Communication and Telephony

Telephony options available in Sametime

Sametime Unified Telephony

Sametime Unified Telephony Lite client

Connecting Sametime 8.5.2 Connect to telephony products

Point-to-point audio and video

Multi-point audio and video

Web conferencing within Sametime meetings

Client-side plugins not using Sametime technology

Client-side plugins using SIP

Server-side TCSPI adaptor

Adding audio and conferencing to your Sametime client

Adding web conferencing to the Meeting Center

Summary

4. The Infrastructure: Understanding Sametime and WebSphere Application Server Architecture

Introducing WebSphere Application Server

Why is WebSphere Application Server used with Sametime?

WebSphere Application Server concepts and terms

Deployment Manager

Node

Server

Node agent

Cell

WebSphere Application Server file locations

Appserver or WebSphere home directory

Profiles

Logs

Config

Bin

WAS security

WAS directory integration

WebSphere deployments

Single server deployment

Multi-server deployment

Network deployment and clustering

Summary

5. Executive Decisions: Preparing for your Sametime 8.5.2 Installation

Decisions required for planning your Sametime environment

Upgrade or new install

Infrastructure design

Use of Multiplexors for IM

Multiple Proxy Servers

Multiple Meeting Servers

Multiple Media Manager components

Bandwidth Manager

Multiple TURN Servers

Pilot to production plan

Operating system

What features will be installed?

Integration points with Quickr, Connections, Sametime Advanced, and Sametime Gateway

Chat logging

Use of business cards

STLinks versus Sametime Proxy

What is needed for growth and stability?

Testing of existing tools and plugins

Clustering

Virtualization

Obtaining Sametime software

Sametime 8.5.2 software prerequisites

Sametime 8.5.2 hardware requirements

Planning for the WAS environment

Determining where to install your WAS servers

Planning for SSL requirements

Planning for SSO requirements

Coexistence or migration: What is required?

Which servers can coexist with older versions?

Community Services

Meeting Services

Proxy Server

Audio and video

Understanding migration sequence

Dealing with older data—what will migrate and what won't

Planning for DB2

Understanding how many DB2 instances will be required

Planning for LDAP

Impact on existing Community Servers using Domino directory

Planning for network requirements

Port requirements

IPv6 versus IPv4 addressing

Determining ports for WAS Sametime applications

Summary

6. Ready, Set, Install: Installing Sametime 8.5.2

Downloading Sametime 8.5.2 software

Understanding the Sametime server install

Installing DB2

Installing the Sametime System Console

Confirming the SSC installation

Configuring LDAP

Confirming the LDAP connectivity

Installing a Sametime Community Server

Upgrading an existing server

Adding multiplexors

Confirming Community awareness

Installing a Sametime Proxy Server

Adding Proxy Server trusted IP to Community Servers

Testing for a successful Proxy Server installation

Installing a Sametime Media Server

Installing a Meeting Server DB2 database

Installing a Sametime Meeting Server

Testing for a successful Meeting Server installation

Installing multiple Meeting Servers as a cluster

Configuring the WAS proxy server

Installing a Bandwidth Manager Server

Installing a Bandwidth Manager DB2 database

Copying install files

Creating a WAS profile

Running the Bandwidth Manager installer

Installing a TURN Server

The IBM JVM

Editing the TURN batch file

Editing the TURNServer.properties file

Configuring the Media Manager to use the TURN Server

Modifying the stavconfig.xml file

Modifying the Media Server configuration

TURN Server ports

Running the TURN Server

Adding web conferencing to browser-based meetings

Installing the audio and video files

Configuring the Sametime Proxy Server

Troubleshooting the installation

Installation log files

Sametime System Console log files

Sametime Proxy Server log files

Meeting Server log files

Media Manager log files

Bandwidth Manager log files

Community Server log files

Summary

7. Collaborate Securely: Setting up Authentication and Securing your Sametime Environment

Understanding WAS authentication

LDAP and its use

Connecting to LDAP

Migrating from Domino Directory to LDAP

Converting Sametime with Domino Directory to LDAP

Sample deployment scenarios

Domino Directory as LDAP

Domino Directory as LDAP with Active Directory

Understanding federated repositories

Using Single Sign-On for Sametime and other Domino and WAS servers

Generating keys from the Meeting Server

Configuring authentication for clients using SPNEGO

Understanding WAS SSL configuration

Configuring SSL for all server communications

Where are SSL certificates managed

Security update

Summary

8. Making it Personal: Using Sametime Business Card

Sametime Business Card

Configuring Business Cards

Using IBM Connections Business Cards for Sametime

Sametime Proxy Server

Embedded Sametime client

Stand-alone Sametime client

Creating custom Business Cards

Using a custom application

Using multiple attributes for a single value

Dual repositories

Domino Directory and LDAP directory

Domino Directory or LDAP and custom Notes application

LDAP and Domino Directory

Using and storing photos

Troubleshooting Business Cards

Business Cards and the Sametime clients

Summary

9. Extending the Sametime Environment: Connecting to Sametime Advanced and Sametime Gateway

Introducing Sametime Advanced

Sametime Advanced installation files

Sametime Advanced ports

Features of Sametime Advanced

Persistent chats

Broadcast suite

Skill Tap

Broadcast Chat

Instant Poll

Announcement

Instant Share

Integrating Sametime Advanced into your environment

Installing Sametime Advanced

Creating the deployment plan

Installing Sametime Advanced software

Introducing Sametime Gateway

Software prerequisites

Sametime Gateway installation files

Sametime Gateway networking

Features of Sametime Gateway

Deployment options for Sametime Gateway

Connecting a Sametime Gateway Server to your existing Sametime environment

Coexistence and compatibility

Summary

10. The End User Experience: Preparing for Sametime Client Deployments

What Sametime client software is available

Sametime Connect

Notes embedded Sametime client

Sametime browser client

Mobile Sametime clients

Downloading Sametime software

Sametime client versions

Deploying Sametime client software

Customizing the client installation package

Preparing Sametime Connect Client packages for distribution

Creating a Welcome Page download package

Adding or updating client features

Integrating Microsoft Office with Sametime

Managing client preferences

Configuring Sametime Connect Client preferences using SSC policies

Client preferences

Policy Preferences

Using the Expeditor framework to update Connect Client preferences

Using Domino Desktop Policies to update Embedded Client preferences

Expeditor preferences

Audio-visual plugin

Considerations for upgrading Sametime clients

Controlling client versions

Summary

11. Collaborate from Anywhere: Sametime 8.5.2 and Mobile Devices

Sametime Mobile

Configuring the Sametime Community Server for mobile access

Create a Website Rule Document

Modify the httpd.cnf file

Connecting Sametime Mobile to the Sametime Community Server

Configuring the Community Server for mobile client downloads

Configuring the Sametime Community and Proxy Servers

Sametime Mobile clients

Sametime Mobile for Android

Sametime Instant Messaging client for Blackberry devices

Sametime Meeting client for Blackberry devices

Sametime for iPhone, iTouch, and iPad

Summary

12. Managing and Monitoring the Sametime 8.5.2 Server Environment

Reviewing user activity

Reviewing Community Server activity

Instant messaging community logging

Domino server logging

Logging settings

Debugging the Classic Meeting Server

Monitoring services

Monitoring logins

General server status

Modifying the Community Server connection in the SSC

Monitoring and managing Meeting Rooms

Adding Meeting Room administrators

Meeting Server statistics

LDAP troubleshooting

Verifying LDAP configuration

Modifying LDAP configuration

Monitoring LDAP

Domino monitoring

LDAP Process State probe

LDAP TCP Port Health probe

LDAP Search Response probe

Debugging LDAP issues

Managing WebSphere Application Server processes

Starting and stopping servers

Batch files

Windows services

Adding a service

Updating a service

Deleting a service

Modifying dependencies

From within the Sametime System Console

Server | Server Types | WebSphere Application Servers

Servers | Applications | WebSphere Enterprise Applications

System Administration | Node Agents

System Administration | Nodes

Backing up server configuration

Compressing files

WAS scripts

Backup

Restore

Databases

Basic WebSphere Application Server troubleshooting

Reviewing server status

Operating system review

Sametime System Console review

Server | Server Types | WebSphere Application Servers

Reviewing server performance

Real-time performance activity

Historical performance activity

Where to look for log information

On the file system

In the Sametime System Console

Collecting and reviewing debugging information

Summary

A. Sametime 8.5.2 Installation Worksheets

Sample worksheets

Sametime server hostnames

Sametime server information

LDAP Server

Sametime server components

Sametime Install package names

Summary

B. Sametime 8.5.2 Related Resources

Customizing the Sametime client

Sametime client plugins and/or widgets

Sametime SDK

Sametime clustering or running on partitioned servers

Migrating from Domino Directory authentication to LDAP

Integrating SPNEGO with Sametime

Sametime Unified Telephony

Resources for Sametime documentation

Sametime SSL-related resources

Additional documentation resources

Sametime TURN Server resources

Sametime support and fix list resources

Sametime Blog resources

Sametime Gateway Server

Additional resources

Help! I need somebody! Where to find help when using the SSC

Certification and training resources

The Sametime song

Summary

C. Sametime 8.5.2 Network-Related Resources

Required ports for Sametime servers

Running Sametime with IPv6 addressing

Understanding NAT and Sametime

Troubleshooting or tuning your network for Sametime

Sametime Meeting Server audio/video tuning

Additional monitoring and tuning resources

Sample network configurations

Summary

D. WebSphere Application Server-Related Resources

Index

IBM Sametime 8.5.2 Administration Guide

---

IBM Sametime 8.5.2 Administration Guide

Copyright © 2011 Packt Publishing

All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the authors, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.

First published: November 2011

Production Reference: 1091111

Published by Packt Publishing Ltd. Livery Place, 35 Livery Street, Birmingham B3 2PB, UK.

ISBN 978-1-84968-304-3

www.packtpub.com

Cover Image by David Gimenez ( <[e-mail]> )

Credits

Authors

Gabriella Davis

Marie L. Scott

Thomas Duff

Reviewers

Susan Bulloch

Mitch Cohen

Carl Tyler

Acquisition Editor

Dhwani Devater

Development Editor

Hyacintha D'Souza

Technical Editor

Kedar Bhat

Project Coordinator

Vishal Bodwani

Proofreader

Jacqueline McGhee

Indexer

Tejal Daruwale

Graphics

Valentina D'silva

Production Coordinator

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Cover Work

Aparna Bhagat

Foreword

Allow me to be the first to congratulate you for purchasing this book. Sametime 8.5 is a very different product from previous versions of the product. What once was a simple offering that provided secure instant messaging with some web conferencing capabilities has now evolved into a robust, flexible, sophisticated communications platform. This book, written from the perspective of a Domino Administrator, will help you get the most out of this platform.

For reasons I can't fully explain, the major innovations in Sametime seem to come with the dot five releases and 8.5 was no exception. Consider, for a moment, this partial list of enhancements:

Completely new Online Meetings that have been ranked as one of the best web conferencing solutions on the market.

A seamless user experience that integrates meetings into the Sametime Connect Client. Quick and easy access to meeting rooms and ability to invite others through drag and drop.

Zero-download browser access to meetings for those who prefer to operate without a rich client.

A new unified infrastructure that leverages industry standard codecs and protocols for better audio and video performance and interoperability.

Bandwidth Management tools to provide an optimal experience while protecting the network.

Standards based firewall and NAT Traversal for audio and video to make rich communications easy outside the enterprise.

The ability to replace Sametime's native audio / video with those from our partners, turning the Sametime Connect Client into first-class end points for leading room and tele-presence systems.

Telephony middlware that delivers advanced functionality (single number service, intelligent call routing, a softphone experience unqiue in the industry) regardless of the complexity of the underlying telephony infrastructure.

Zero-download browser-based instant messaging and Web 2.0 APIs to easily embed Sametime services into web apps.

Mobile clients for the latest, hottest smart phones and tablets.

A modern, flexible product architecture with consolidated management of all the components.

As Sametime has matured into a full unified communications platform, the skill set required to plan, deploy, and manage it has also evolved. Chapter 2 , Chapter 3 , and Chapter 9 will introduce you to the various servers that make up the product family. This componentized architecture is one of the ways that 8.5 is different from previous iterations of Sametime. It provides much more flexibility by allowing you to deploy more or less of any given capability to suit your specific needs. But that flexibility also requires you to make new decisions and, in conjunction with the earlier chapters, rely on Chapter 5 (planning considerations) to step you through the thought process.

Another key change to Sametime has been the migration to WebSphere Application Server (WAS) and DB2 for all new servers. WAS is a different animal from Domino and, in Chapter 4 , the authors have provided a 'Rosetta stone' for Domino admins. It is an excellent resource and well worth the time to thoroughly digest.

The remaining chapters step you through the process to install ( Chapter 6 ) and secure your environment (Chapter 7 ), customizing and delivering clients ( Chapter 10 and Chapter 11 ), integrating with other software ( Chapter 8 and Chapter 10 ) and interacting with the outside world (Chapter 9 ).

Of course, Sametime 8.5 is not the end of our journey. Just as the industry has migrated from collaboration to unified communications, social business looms on the horizon. Social forms of interaction—micro-blogging, status updates, blogs, and wikis—are rapidly becoming strategic forms of business communications. In many instances, they have taken the place of the phone call and voicemail as they provide access to knowledge when the expert isn't or can't be available. Blending social concepts with today's rich forms of communications (such as video), the explosion in mobile devices and tables (such as the iPad), new delivery and business models (such as the cloud), and managing the resulting governance and compliance challenges will be our focus as we look towards the future of Sametime.

John Del Pizzo

Program Director and Head of Product Management, IBM Sametime

twitter: jrdpizzo

linkedin: linkedin.com/in/johndelpizzo

<[e-mail]>

About the Authors

Gabriella Davis lives in London, England and is Technical Director at The Turtle Partnership, an IBM Business Partner, for the past 16 years. Starting out as a cc: Mail administrator and a Lotus Agenda user, she has continued to work with mail systems and Lotus software and has stayed true to her admin roots ever since. She now focuses on designing and tuning infrastructures and integrating mail and collaboration products for small and large enterprises alike. Gabriella was recently named an IBM Lotus Collaboration Champion for Collaboration Solutions https://www.ibm.com/developerworks/mydeveloperworks/profiles/user/GabDavis. Gabriella's blog can be found at http://blog.turtleweb.com.

A lot of people deserve my thanks for this book ever getting written not least Tom and Marie for asking me to work with them and showing extraordinary patience. To my friends Andrew Pollack and Rocky Oliver who encouraged me many years ago to share what I knew. Life would not be as fun without the support of some of the smartest women you could meet, the incredible Nerd Girls: Susan Bulloch, Jess Stratton, Amy Blumenfeld, Teresa Kitty Elsmore, Maureen Leland, Mary Beth Raven, Jennifer Stevenson, Marie Scott, Kathy Brown, Francie Tanner, Eileen Fitzgerald, and Kathleen McGivney. Thanks also to the Lotus Community and the many smart people in it who may not realize it but raise the bar every day, make me love what I do and who I'm lucky to call friends, especially Carl Tyler, Paul Mooney, Warren Elsmore, Bob Balaban, Chris Miller, Ben Langhinrichs, Bill Buchan, Rob Novak.

Thanks to all at Turtle but especially Mike Smith and Samuel Gee, who worked around me for 9 months without a complaint. To my parents Berry and Graham Hedley, who never gave me an option to not try my hardest at anything, I love you both.

Above all to my husband Tim Davis for his talents with a cocktail shaker in an emergency and for loving me.

Marie L. Scott is the Director of Email Services at Virginia Commonwealth University in Richmond, Virginia. She holds a bachelor of science in biology from James Madison University and a certificate in information systems from Virginia Commonwealth University. Marie has held dual advanced certifications in Notes/Domino administration and development since version 4.0, and she is an IBM Certified Advanced Security Professional for Domino. Marie began working with Lotus Notes in 1996, and she has worked in networking, systems integration, and e-mail systems since 1987. Her primary interest is in Domino administration of complex environments. She has managed large e-mail migration projects including several cloud collaboration projects. Marie has been a speaker at conferences, including Lotusphere, featuring IBM/Lotus technologies. Marie has written for The View (Wellesley Information Services) and Marie and Tom Duff co-authored IBM Lotus Sametime 8 Essentials: A User's Guide (Packt Publishing, 2010). Marie was recently named an IBM Champion for Collaboration Solutions: https://www.ibm.com/developerworks/mydeveloperworks/profiles/user/MarieScott. Marie's blog can be found at: http://crashtestchix.com.

I would like to thank the following individuals without whom this book would not have been possible: Gabriella Davis—thanks so much for saying yes to this project when we asked. Once again you have pushed me to learn more. I'm glad we could share this first book experience! Thank you. Tom Duff—thanks for hanging in there on this project with two administrators. I think you are right on the cusp of being an administrator yourself! As always, whenever you are ready to write again, say the word.

To my friends and colleagues: Connie Whetstine, Joni Snyder, Josie Barbie, Pam McGhee, Diane Talley, Scott Davis, Mitch Cohen, Jason Fortney, Andy Donaldson, Tim Davis, Carl Tyler, Paul Mooney, Warren Elsmore, Steve McDonagh, and Chris Reckling—thanks for providing your special blend of technical support, comic relief, and above all friendship. To the Nerd Girls: Amy Blumenfield, Kathy Brown, Susan Bulloch, Gabriella Davis, Kitty Elsmore, Eileen Fitzgerald, Maureen Leland, Kathleen McGivney, Mary Beth Raven, Jennifer Stevenson, Jess Stratton, and Francie Tanner—thanks ladies for your laughter, wisdom, friendship, and inspiration.

And especially to my parents Joe and Ann Kovalchick, whose unfaltering love and encouragement has been there for me always. Thank you.

Thomas Duff (also known as Duffbert) is a software developer focusing on Lotus collaboration technologies in Portland Oregon. He started working with Lotus Notes in 1996 in version R3 and has written and maintained hundreds of applications in large enterprises through the years. He also holds Lotus principal development certifications starting at version 4 and going up to version 8, as well as Microsoft and Java certifications. Tom is a prolific writer, both in various industry publications and at his website, Duffbert's Random Musings, at http://www.duffbert.com. He also is a frequent speaker at conferences and events focusing on Lotus technologies. Tom and Marie Scott coauthored IBM Lotus Sametime 8 Essentials: A User's Guide (Packt Publishing, 2010). You can find his profile at https://www.ibm.com/developerworks/mydeveloperworks/profiles/user/ThomasDuff.

For someone who never thought he would write a technical book, somehow I'm now staring at my second one. Thank you to Gabriella Davis, without whom this book would have never been started. I'm glad I was able to be a part of your first book adventure. Thank you also to Marie Scott. Apparently I didn't drive you crazy enough on the first one, as you asked me to be part of this one too. Although we need a bit of a break, I'm ready for the next idea. For all of you in my online community, thanks for being there when I needed to ask the dumb question, get pointed in the right direction, and finagle an ID and password to your Sametime server to try something out. I really couldn't do it without you. And for Susan, Ian, and Cam... I promise that I do not have another book lined up and ready to start. I vow to come out of basement more often and discover the art of face-to-face communication... Thanks for putting up with this obsession.

Acknowledgement

The essence of the Sametime product is about collaboration and communication among people and groups. As such, it is not surprising that writing a book about Sametime involves cooperation, communication, and collaboration with numerous people within our personal and professional communities.

Thank you to the team at Packt Publishing for supporting this book and for guiding the three of us through the writing process. Getting our thoughts and words organized and published will make many of our technical colleagues very happy.

We also extend our appreciation to IBM for permitting us to get a jumpstart on this book as beta users of Sametime 8.5.2, especially John Delpizzo, Lilach Ofek, David Marshak, Rob Ingram, and Avshalom Houri.

Thanks to our friends at the Turtle Partnership for use of their valuable server resources as well as our partners in crime at Lucy Sky Diamonds.

Many thanks and kudos go to the Sametime experts we called on to read and review the chapters for readability, content, and accuracy. We received valuable feedback and input on our writing and ideas from various individuals over the course of the months it took to put our words onto the page, including Paul Mooney, Susan Bulloch, Mitch Cohen, Carl Tyler, and Wes Morgan.

And as co-authors, who for most of the project were separated by multiple time zones, we may not have been quite so organized and on schedule without the use of Dropbox. It is a software that just works. And finally to our families, friends, fellow bloggers, tweeters, chat partners, Google+ Circles, and Facebook friends—we thank you for your encouragement and enthusiasm for this project. When things started to drag and we wondered where the next few pages were going to come from, you were there to remind us to keep laughing and keep going!

About the Reviewers

Susan Bulloch has worked for IBM Lotus Software for more than 10 years in software support and development positions. Susan currently works as a Support Engineer on the Lotus Notes Calendar and Scheduling team. She has worked with Lotus Notes and Domino since 1992 as an administrator, instructor, developer, and architect in banking and utility industries. Susan has a Bachelors degree in engineering and a Master's degree in Information Technology. She holds certifications in all current Lotus Notes product releases. Susan is a frequent speaker at technical conferences, including Lotusphere, the View Admin conferences, and at regional user-group conferences worldwide. When not working, Susan likes to annoy insects and buzzards.

Mitch Cohen has 15 years' experience working with Messaging and Collaboration tools, building and managing global implementations of IBM Connections, IBM Sametime, Lotus Notes/Domino, and Lotus Quickr. Father of an eight-year-old girl and two very active three-and-a-half-year-old boys, Mitch and his wife Elisa are never bored. An avid sports fan always rooting for the Mets (baseball) and the Giants (football). Mitch is also a Twitter addict (@curiousmitch) and blogger (http://www.curiousmitch.com).

Carl Tyler is Director of IBM and Microsoft Business Partner Epilio, which delivers applications and turn-key solutions to users of collaboration software such as IBM Lotus Sametime and Microsoft Lync. Carl has over 20 years of experience with collaboration software, including over 9 years at Lotus Development and more than 2 years at IBM Development, UK. At Lotus, Carl was the worldwide knowledge management manager and Lotus Notes R5 international launch manager. He had even worked on various IBM Redbooks and Redpapers. You can often find Carl speaking at Lotus user-groups and other industry events. Epilio offers expertise in developing Sametime plugins and Telephony solutions. A number of free plugins are available from their website at http://www.epilio.com.

I would like to thank my dog Jessie for keeping my feet warm during the cold days of review.

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Preface

IBM Sametime 8.5.2 delivers a state-of-the-art enterprise-ready instant messaging, meeting, and conferencing service. This Administrator's Guide navigates through the range of Sametime server components and features, providing you with the essential information required to install, administer, and troubleshoot your Sametime 8.5.2 environment. The IBM Sametime 8.5.2 Administration Guide cuts through the complexity of architecting, installing, and administering all the moving parts of the latest version of Sametime.

With this book, you will have all the information necessary to decide which server components provide the features you need as well as how to install them to get the most performance and maintainability from the software. Starting with an overview of Sametime 8.5.2, you will then dive into each server component, learning what each one does, why it might be needed in your environment, and what you need to have in place to run it. By the end, you will be able to have Sametime running and configured properly for your particular situation. With flexibility comes complexity—but not with this guide. You will learn how different architectures are possible and how to prepare properly for the installation of Sametime. You will learn how to install the servers in the right order so that you can maintain and expand your environment in the future. You will also find out how best to monitor your Sametime environment for issues, as well as how to effectively troubleshoot those problems so that you can quickly get Sametime running again.

The IBM Sametime 8.5.2 Administration Guide is the perfect one-stop resource for learning important installation and configuration details quickly and easily.

What this book covers

Chapter 1, Collaborate in Real Time: Introducing Sametime 8.5.2, teaches you the architecture of Sametime 8.5.2, the hardware and operating system requirements, and what type of licensing is required to run various configurations of Sametime. You will also learn how Sametime 8.5.2 differs from the previous versions of Sametime, and why you would benefit from upgrading to the newest release.

Chapter 2, The Sametime 8.5.2 Servers—Up Close and Personal, introduces you each of the servers that make up Sametime 8.5.2, including the requirements for each one as well as how each might be used in various Sametime environments and how all the servers integrate together.

Chapter 3, Telephony Integration: Working with Sametime Telephony, teaches you how Sametime 8.5.2 integrates telephony, audio, and video to provide a rich communication experience. You will also discover how to