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Erdogan Ekiz
Prof. Erdogan H Ekiz (ORCID: 0000-0002-9643-6663) is a Full Professor and Founding Dean of Tourism and Hospitality Management School at Central Asian University in Tashkent. Prof. Ekiz has two key ...view moreProf. Erdogan H Ekiz (ORCID: 0000-0002-9643-6663) is a Full Professor and Founding Dean of Tourism and Hospitality Management School at Central Asian University in Tashkent. Prof. Ekiz has two key areas of interest. The first is services marketing, more specifically service failure, customer complaint and service recovery activities in tourism and hospitality. The second is investigating the effect of tourism's unique characteristics on tourist complaining behaviour and related processes.view less