Back in early March, the British Motor Museum at Gaydon hosted Car Dealer Live, an event organised by Car Dealer magazine where several presentations were given by industry leaders. I wasn’t there, but according to many who were, some of the ‘presentations’ gave slightly surprising insight into the current state of the used-car business.
For example, suggested that their research indicated pretty strongly that customers were not yet ready to accept a move to online-only sales, with survey results showing that 90% of buyers still preferred at least part of the buying process to be face-to-face, rather than purely online. I can see that – buying a used car is not like
