Cabin baggage confusion costs traveller her £11,000 Antarctic cruise
“On Sunday 12 February 2023, I set off from home to Manchester airport for the holiday of a lifetime,” says Valerie Coleshaw.
“By Monday 13 April I was home by breakfast, without luggage and in total despair.”
Ms Coleshaw, from Bolton, lost her £11,000 Antarctic cruise with Hurtigruten (now HX) after cabin crew on a KLM flight from Manchester to Amsterdam asked her to check in her cabin baggage “as the plane was extremely full”.
She says she was told her hand luggage would be returned to her at Amsterdam, where she was due to transfer to Buenos Aires and onwards to the southern Argentinian
