Financial Ombudsman Service increases complaint level predictions
More complaints about financial firms are expected this year than was previously anticipated, according to an ombudsman service.
Gripes about perceived unaffordable lending, scams and motor finance are expected to feature in the Financial Ombudsman Service’s caseload.
When consulting on its plans in December last year, the service estimated it would receive around 181,300 new cases in the financial year 2024/25.
Following discussions with businesses and consumer groups, the free resolution
