HMRC halts plans for helpline shake-up following criticism
Plans to shake up HM Revenue & Customs’ (HMRC) helpline services, which would have seen the self-assessment helpline closed for some of the year, have been halted following an outcry.
On Tuesday, HMRC announced “permanent” changes to the self-assessment, VAT and PAYE helplines, drawing criticism from a range of sectors in doing so.
By Wednesday morning, the revenue body said is halting the plans in response to feedback.
We've listened to the feedback and we're halting the helpline changes as we recognise more needs to be done to ensure all taxpayers’ needs are met, whilst also encouraging them to transition
