Scottish Widows staff told not to use the word ‘widow’ as it triggers some customers
by Anthony France
Mar 18, 2024
1 minute
Lloyds Bank has advised staff to avoid using the word “widow” because it might upset some customers.
Britain’s biggest lender, which owns insurer , has an “inclusive ” guide for 57,000 workers to avoid everyday
You’re reading a preview, subscribe to read more.
Start your free 30 days