The customer is always right is a well-known saying, attributed to Harry Selfridge, the founder of the Selfridges department store in London. It has become a universal truth in retail because the customer votes with their money: if they are not satisfied with a product or service, they'll go elsewhere. This is even true for monopolistic suppliers like Eskom, where consumers are voting against it by installing alternative systems.
Know your customer
Mar 15, 2024
2 minutes
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