RICHARD TAMS AIRLINE CONSULTANT AND EXECUTIVE COACH
Irecently wrote wishfully about the need for a new approach to the processing of “hand baggage only” passengers at congested airports. The point I was making was that, as well as passengers, both airlines and airports could benefit operationally and financially by segregating the “I can squeeze everything I need into a bulging wheelie bag and rucksack” packhorse, from the “I'll check my bags” gazelle.
This month, having gained
