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  • The Independent

    Energy firms urged to tackle customer service failings in annual Which? ranking

    by Josie Clarke Jan 19, 2024 3 minutes
    Source: PA Wire

    Energy firms have been urged to improve “unsatisfactory” customer service as several major providers fell to the bottom of an annual league table.

    While British Gas came bottom in Which?’s annual energy firm survey, the watchdog found there was little to separate the remaining firms with the lowest customer scores – Boost, Scottish Power, Ovo Energy, Shell Energy, EDF Energy and E.ON Next.

    At the other end of the scale, Octopus Energy, and E (Gas & Electricity) achieved the highest customer scores.

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