It seemed innocent enough. The air-conditioning system needed its annual service. This was never particularly onerous: check the pressure levels, clean the air filters, give it a good spray of some suitably pungent smelling gloop. Move on.
So there was no reason for the MD’s secretary to believe this booking was any different. It had been made with the usual company. The van arrived, the chap got on with his work. Everything was working just fine, he said. All was good, and the director hadn’t been disturbed
