COLUMNISTS COMMENT
Afew years ago, someone asked me for advice on a workplace situation. His company was using a chatbot to help new employees and he had repeatedly noticed one person being disproportionally verbally abusive to it. “What do you think?” he asked me. “Is this an HR issue?”
The truth is, we don’t know. But even though machines can’t feel, it’s worth thinking about what human behaviour is okay.
Over the next decade, our relationships to our devices will become
