HOW WE SHOP HAS CHANGED DRASTICALLY in recent years. Here’s a telling statistic: online grocery delivery services are now valued at over $286 billion with projections of continued growth. But companies still need to offer excellent customer service, even if that looks a little different than it used to.
It’s not surprising that we place a high value on receiving good service. Having consistent, friendly, helpful experiences with an establishment makes it easy to become a loyal
