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The DVLA and Post Office remain in negotiations over face-to-face services, currently set to expire on March 31, 2024. Were the contract not to be renewed, services like tax class changes, form collection and international driving licence purchases, currently offered at approximately 5000 Post Offices, would instead be handled by the DVLA’s website and phone lines.
Concerns about how the DVLA’s already overwhelmed staff would cope with the move were met with assurances that its processing times were back to pre-COVID levels. The DVLA told that the
