f I were to tell you that I was on hold for almost an hour on the phone the other day for an airline to refund a ticket, you probably wouldn’t be surprised. In fact, you’d probably tell me that I was lucky in comparison to all those waiting in line for hours at Europe’s airports last summer. The worrying thing is that both during and in the aftermath of the pandemic, we have come to expect such poor levels of customer
Business travel needs managing
Jan 31, 2023
3 minutes
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