letter of the month
After spending £130,000-plus on a new motorhome, I am appalled at the shocking aftermarket customer care experience that I have received.
Our dealer waits weeks for warranty approval decisions, then it takes months to get parts. They say the manufacturer does not give parts delivery times.
At the moment, the market is buoyant and it seems that all parts are prioritised to production lines, rather than supporting customers who have been loyal to the brand. If manufacturers think this is best practice, they are horribly wrong.
I believe the first manufacturer to announce a comprehensive customer care programme with parts delivery guarantees